Desktop Support Associate
Eos It Solutions
Salary undisclosed
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Description
Our Company
Role Summary
Key Responsibilities
- Fulfil materials and equipment requests efficiently and accurately
- Deploy desk setups and monitor configurations
- Provide desk-side support and manage quick-fix solutions
- Collect IT equipment for terminations, upgrades, or decommissions
- Assist with internal desk moves and hardware relocations
- Provide troubleshooting and Tier 1 support where appropriate
- Maintain and restock IT cabinets and vending machines
- Perform Level 1 vending machine maintenance (training provided)
- Conduct vending machine planogram changes, relocations, and decommissions
- Proactively manage inventory within deployment scope
- Track all hardware using internal data systems to ensure traceability
- Manage e-waste logistics and support donation requests
- Receive inbound hardware and conduct physical inventory counts
- Support LATAM shipments and coordinate outbound logistics as needed
- Work closely with regional inventory teams to align operational efforts
- Participate in cycle counting and contribute to overall stock accuracy
- Complete special projects as assigned by site leadership
Minimum Qualifications & Skills
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- 1+ years of experience in IT support, help desk, or desktop support
- Proficiency in Microsoft Office, particularly Excel and Outlook
- English proficiency is essential for internal stakeholder communication
- Strong communication skills, both verbal and written
- Excellent time management and prioritisation skills
- Detail-oriented with strong organisational abilities
- Ability to work effectively both independently and as part of a team
- Professionalism and a strong customer service mindset
Preferred Qualifications & Skills
- Experience in logistics, warehousing, manufacturing, or similar environments
- Familiarity with inventory tracking systems or asset management tools
Belonging at EOS
About this role
EOS IT Solutions is looking for a Desktop Support Associate to join their Berlin office in a hands-on role that blends technical support with logistics and inventory operations. You'll be responsible for the full lifecycle of IT equipment—from deploying new desk setups and providing desk-side troubleshooting to collecting hardware during employee transitions and managing e-waste. The role also involves maintaining IT cabinets and vending machines, tracking inventory across internal systems, and coordinating hardware shipments, particularly to LATAM regions.
This position suits someone with at least a year of IT support or help desk experience and an associate degree in IT or related field. You'll need solid proficiency in Microsoft Office, particularly Excel, and strong communication skills to coordinate with regional teams and internal stakeholders. The ideal candidate is detail-oriented and organised, comfortable working both independently and collaboratively, and ideally has background in logistics, warehousing, or asset management systems. This is a full-time, in-office role in Berlin that combines technical problem-solving with operational and inventory management.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Desktop Support Associate postings in Berlin Berlin, and analyze any offer before you accept it.
The path into this work
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