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How to Become an IT Support Specialist

Every route into keeping people working by fixing the hardware, accounts, and networks they depend on.

Median pay$79k

Median pay is the midpoint of 20 recent IT Support Specialist postings in that index that published a salary range — not a national average.

Where are you starting? (no signup)

Every route in

CompTIA certification route

7 months · about $876

  1. 1

    Pass CompTIA A+

    Months 1–4

    • Technical Troubleshooting
    • Customer Service

    CompTIA A+ (Core 1 and Core 2 exam vouchers) · CompTIA · about $507 · about 4 months

    Programme details →
  2. 2

    Add Network+ and a ticketing system

    Months 5–7

    • Networking Fundamentals
    • Ticketing Systems

    CompTIA Network+ · CompTIA · $369 · about 3 months

    Programme details →

Google IT Support certificate

6 months · about $294

  1. 1

    Work through the certificate

    Months 1–4

    • Technical Troubleshooting
    • Customer Service
    • Networking Fundamentals

    Google IT Support Certificate · Google / Coursera · $294 · about 6 months

    Programme details →
  2. 2

    Practice on a home lab and apply

    Months 5–6

    • Ticketing Systems