Client Support Specialist
Employee Navigator
$50,000 - $56,000 / year
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Description
About Employee Navigator
Employee Navigator is a rapidly growing and profitable $100M+ ARR SaaS insurance & HR technology company that works with the nation’s leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including benefits administration, employee onboarding and much more. Employee Navigator is the dominant broker-centric benefits administration and HR platform in the US serving over 200,000 companies.
About the Role
The Client Support Specialist will deliver a world-class experience to our customers. The Client Support team is responsible for guiding our broker clients through key moments of their customer journey, and shares expertise to help all our users become Employee Navigator experts. You’ll be directly responsible for the experience of thousands of customers on Employee Navigator.
*Please note: This is an onsite role 5 days a week*
Responsibilities
- Become an expert within all facets of the Employee Navigator platform through departmental and independent hands-on training
- Leverage deep understanding of Employee Navigator’s products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products
- Provide the first line of support for our customer base via email, phone or our support forum
- Assist clients with case builds including benefits enrollment, carrier and payroll integrations and employee onboarding
- Collaborate with teammates on process improvements and strategies to make the most out of the Employee Navigator software
- Serve as an experienced consultant to customers supporting Employee Navigator’s complex products/technologies
- Provide recommendations to EN leadership around potential best practices and training on EN solutions, based on client input or experience
- Conduct webinar training sessions
- Work with general direction to resolve issues and provide solutions, with guidance in complex situations
Qualifications:
- 3+ years of experience in a client facing environment, with proven ability to produce positive results
- Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
- Expertly address challenging questions while providing answers that are quick and easy to understand
- Consistently seek to improve their own knowledge, the customer’s knowledge, and the product itself
- Be a motivated problem solver who can accurately document and communicate issues
- Demonstrate proficiency using Microsoft Office products, including Excel
- Bachelors Degree OR equivalent years of experience
Bonus Points:
- Experience with benefits administration, insurance, or payroll
This posted base salary range represents the company’s good-faith estimate of the salary at the time of posting. The actual pay may vary based on factors such as the candidate’s experience, skills, qualifications, and location, as well as internal equity.
We offer a comprehensive benefits package designed to support our employees’ professional growth and personal well-being. Our benefits include paid time off, Volunteer Time Off, 401(k) with company match, medical, dental, and vision insurance, disability coverage, educational reimbursements, and paid parental leave. To learn more about our benefits, visit our careers page.
Employee Navigator does not discriminate based on race, religion, sex, sexual orientation, age, disability, or any other protected characteristic under applicable law.
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
- stock options
- parental leave
About this role
Employee Navigator is a major SaaS platform serving over 200,000 companies with benefits administration and HR technology. As a Client Support Specialist, you'd be the first point of contact for thousands of customers, handling inquiries via email, phone, and support forums while guiding them through the platform's core features—benefits enrollment, carrier integrations, payroll setup, and employee onboarding. The role requires you to become deeply proficient in the product through hands-on training, then translate that expertise into clear, empathetic support that helps brokers and their clients get real value from Employee Navigator's tools.
This position suits someone with at least three years of client-facing experience who combines strong customer service instincts with genuine problem-solving ability. You'll need to handle complex technical questions, document issues accurately, and work comfortably in Excel and Microsoft Office. Beyond reactive support, you'll also conduct webinars, collaborate with teammates on process improvements, and feed insights back to leadership about what customers need and how the product could better serve them.
The role is based in Omaha and requires full-time in-office presence five days a week. The salary range is $50,000–$56,000, and the company offers comprehensive benefits including PTO, 401(k) matching, health insurance, educational reimbursement, and paid parental leave. Prior experience in benefits, insurance, or payroll is a plus but not required.
How this employer is doing
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Pay for this role
$50,000 to $56,000 per year
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