Registrar Support Specialist

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https://necc.interviewexchange.com/jobofferdetails.jsp?JOBID=206159

 

About Northern Essex Community College:

 

Northern Essex Community College (NECC) serves more than 5,000 students annually across its campuses in Haverhill and Lawrence, Massachusetts, conveniently located within easy reach of Boston and the scenic beaches and state parks of New England's coastline.  Recognized as one of the 2026 Most Promising Places to Work in Community Colleges by NISOD (National Institute for Staff and Organizational Development), NECC's success is driven by a mission-centered culture and a highly engaged workforce.  As the first federally designated Hispanic-Serving Institution in New England, NECC remains committed to fostering a diverse, equitable, and inclusive workplace that reflects and supports the communities it serves.

Rooted in the Merrimack Valley, NECC plays a vital role in strengthening the region through workforce development, expanded access to affordable higher education, increased degree attainment, and strong partnerships with businesses.

NECC employees are united by a shared commitment expanding access to educational opportunities, supporting students in completing their academic journey in a timely and equitable manner, and preparing graduates for long-term success in the workforce.  The college invests in its people through ongoing professional development opportunities, collaborative leadership, and a supportive work environment.

 

Job Description:

 

POSITION: Full-Time Registrar Support Specialist (Administrative Assistant I): Registrar's Office; Haverhill (100 Elliott St.) & Lawrence (45 Franklin St.) Campuses; 37.5 hours per week; Monday through Friday, 9:00am - 5:00pm; AFSCME Unit I Position.

SUMMARY: The Registrar Support Specialist supports the Registrar's Office by processing student registration, academic record transactions, and class scheduling tasks while providing responsive customer service to students, faculty, staff, and other constituents. Reporting to the Registrar, the Registrar Support Specialist researches and resolves routine and moderately complex registration and records issues, coordinates documentation, and supports high-volume operational activities throughout the academic cycle, exercising sound judgment in the handling of confidential student information.

RESPONSIBILITIES:   

The responsibilities include, but are not limited to the following:

• Serve as the front-line point of contact for the Registrar's Office, responding to telephone, in-person, and departmental inquiries, and acting as the primary respondent and liaison for the office's email account
• Process student record and enrollment transactions such as adds, drops, withdrawals, enrollment verifications, degree verifications, and transfer report requests
• Provide guidance to students, faculty, and staff on academic policies, systems, forms, deadlines, and related procedures
• Escalate policy-sensitive or complex registration and records issues to the Registrar as appropriate
• Support class scheduling, including creating sections in Banner and room assignments in 25Live
• Manage student record creation and related enrollment processes for special populations
• Conduct routine data validation, records cleanup, system testing, and special projects, reviewing and analyzing results to improve business processes that promote efficient and compliant Registrar operations
• Maintain documentation of the office's business processes and the Registrar's Office SharePoint page
• Assist with planning, coordination, and day-of Commencement operations in collaboration with the Registrar and Commencement Committee
• Ensure the accuracy, integrity, and confidentiality of student academic records in alignment with FERPA and institutional policies
• Perform other related duties as assigned
• Maintain a consistent presence across both campuses: Haverhill (4 days) and Lawrence (1 day)
• The Classification Specification is available at: Administrative Assistant Series

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