Infrastructure Engineer (Bridge Coordinator)
New Era Technology
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Orchestrate success—lead timelines, teams, and tasks to deliver projects that make a difference.
What is the role
This role is to manage the planning, scheduling and coordination of all client installations including but not limited to software, hardware, server migrations and other projects
The following include but may not be limited to the responsibilities of the Bridge Coordinator:
- Planning, scheduling, coordinating and communicating all elements of delivering site and non-site installations and projects to a high level of client satisfaction
- Communicating with all stakeholders including external clients, account managers and engineers to ensure the efficient delivery of projects and installations
- Coordinating and communicating the correct allocation of skilled staff within the time constraints to complete projects within client expectations
- Providing status reports on all active projects including any risks associated with completing projects on time and on budget as part of a regular reporting cycle
- Accurately reflecting engineers service calls in service delivery calendar and effectively communicates client instructions
- Effectively communicate schedule changes to all relevant stakeholders
- Accurately recording relevant data in all systems
- Developing and maintaining effective working relationships with personnel from all departments
- Demonstrating and upholding exceptional safety standards at all times in accordance with any workplace health and safety requirements, to ensure your own safety and the safety of others
- Other duties as required
Work Set-up / Work Schedule
-
Remote
- EST Hours (US)
Who we are looking for
Successful candidate must possess:
-
Experience with infrastructure technologies: cabling, wireless, A/V systems, end-user devices, and PC imaging
-
IT project management background preferred
-
2+ years of experience in corporate IT and project coordination
-
2+ years of technical support in a global setting (preferred)
-
Skilled in using ServiceNow or equivalent ticketing platforms
-
Experienced in vendor coordination and remote issue resolution
-
Strong communication, organizational, and client engagement abilities
-
Knowledgeable in project management practices and handling multiple projects
-
Detail-driven, proactive, and highly adaptable
-
Holds a degree or certification in IT, Computer Science, or a related discipline
What we offer
- Day 1 HMO for you + 1 free dependent after probation period
- Health and Wellness Reimbursement Benefits
- Sunlife Group Insurance
- Company Salary Loans
- Government contributions
- Assistance with government loan payments
- 13th month pay
- Night differentials pay
- Holiday pay (for hours worked on holidays)
- Mandated Leaves
- Work equipment provided
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
Benefits
- Day 1 HMO for you + 1 free dependent after probation period
- Health and Wellness Reimbursement Benefits
- Sunlife Group Insurance
- Company Salary Loans
- Government contributions
- Assistance with government loan payments
- 13th month pay
- Night differentials pay
- Holiday pay (for hours worked on holidays)
- Mandated Leaves
- Work equipment provided
About this role
New Era Technology is seeking an Infrastructure Engineer to serve as Bridge Coordinator for their remote team based in the US (EST hours). This role centers on orchestrating the planning, scheduling, and coordination of client installations spanning software, hardware, server migrations, and broader IT projects. You'll act as the central hub communicating with external clients, account managers, and engineers to ensure timely, on-budget delivery while maintaining high satisfaction standards. The position requires managing resource allocation, generating status reports with risk assessments, updating service calendars, and coordinating schedule changes across all stakeholders.
The ideal candidate brings at least two years of corporate IT and project coordination experience, with a technical foundation in infrastructure technologies including cabling, wireless, A/V systems, end-user devices, and PC imaging. Proficiency with ServiceNow or similar ticketing platforms is essential, as is experience coordinating with vendors and resolving issues remotely. You should hold an IT, Computer Science, or related degree or certification, demonstrate strong organizational and communication skills, and be comfortable managing multiple concurrent projects with adaptability and attention to detail.
New Era offers competitive benefits including day-one HMO coverage with one free dependent, health and wellness reimbursement, group insurance, salary loans, government contribution assistance, 13th month pay, night differentials, holiday pay, and work equipment provided. The company emphasizes a people-first culture with continuous learning opportunities and a collaborative, inclusive team environment.
How this employer is doing
average
- H1B: Active Visa Sponsor
- Legal Issue
- Recent Acquisition
- Active Visa Sponsor
In the news
New Era Technology's Vendor Data Breach Exposes Employees' Social Security Numbers, Claim Depot
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Infrastructure Engineer (Bridge Coordinator) postings in Manila, and analyze any offer before you accept it.
The path into this work
We map every route into hr coordinator work: what to learn, what each certificate costs, and how long each step takes. See the HR Coordinator career path.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.