Field Tech Support Specialist - Atlanta, GA
New Era Technology
Salary undisclosed
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Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
SUMMARY:
We are looking for a hands-on Field Service Technician to install, troubleshoot, repair, and maintain industrial cooling equipment at customer sites. If you enjoy working with electrical and mechanical equipment and solving technical problems, we'd like to hear from you.
Day-to-Day Responsibilities
- Install, start up, and service cooling equipment.
- Troubleshoot electrical and mechanical issues.
- Replace faulty parts such as motors, sensors, relays, switches, actuators, and other components.
- Perform preventive maintenance and inspections.
- Read electrical wiring diagrams and basic technical drawings.
- Test equipment and verify proper operation after repairs.
- Complete service reports after each visit.
- Provide professional customer service while working onsite.
- Travel to customer locations when needed.
What We're Looking For
- At least 2 years of hands-on experience repairing or maintaining electrical and mechanical equipment.
- Experience troubleshooting industrial equipment, HVAC systems, manufacturing equipment, automation systems, compressors, pumps, generators, or similar machinery.
- Ability to read electrical schematics.
- Experience working on 200-440V electrical equipment.
- Strong mechanical and electrical troubleshooting skills.
- Comfortable replacing electrical and mechanical components.
- Able to work independently in the field.
Nice to Have
Experience with any of the following:
- HVAC equipment
- Industrial maintenance
- Electro-mechanical equipment
- PLC-controlled equipment (basic knowledge is sufficient)
- Motors
- Sensors
- Actuators
- Servos
- Pumps
- Compressors
- Data center cooling systems
Education
A technical degree, trade school, military training, or vocational training is preferred but not required.
Candidates with strong hands-on experience are encouraged to apply even without a college degree.
Physical Requirements
- Lift up to 50 lbs.
- Stand, bend, kneel, and work at customer locations.
- Travel up to 20% as needed.
Schedule
- Full-time
- Typically, Monday-Friday, 8-hour shifts.
- Occasional overtime and on-call support may be required.
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
Benefits
- professional development
About this role
New Era Technology is seeking a Field Tech Support Specialist to install, troubleshoot, and maintain industrial cooling equipment at customer sites across the Atlanta area. This is hands-on field work that combines electrical and mechanical problem-solving—you'll diagnose issues using schematics, replace components like motors and sensors, perform preventive maintenance, and verify equipment operates correctly after repairs. The role requires traveling to customer locations (up to 20% of the time) and completing service documentation after each visit.
You'll need at least two years of direct experience repairing or maintaining electrical and mechanical equipment, with demonstrated ability to troubleshoot industrial systems such as HVAC, manufacturing equipment, compressors, or generators. Comfort reading electrical schematics and working on 200-440V equipment is essential. Experience with any combination of HVAC systems, industrial maintenance, PLC-controlled equipment, motors, sensors, actuators, or data center cooling is valued. A technical degree or trade certification is preferred but not required if you have strong hands-on experience.
This is a full-time, in-office role based in Atlanta with standard Monday-Friday hours, though occasional overtime and on-call support may be needed. You'll work independently in the field, be comfortable lifting up to 50 lbs, and provide professional customer service while onsite. New Era emphasizes continuous learning and team collaboration, offering training and competitive benefits within a supportive workplace culture.
How this employer is doing
average
- H1B: Active Visa Sponsor
- Legal Issue
- Recent Acquisition
- Active Visa Sponsor
In the news
New Era Technology's Vendor Data Breach Exposes Employees' Social Security Numbers, Claim Depot
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Pay for this role
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