Field Tech Support Specialist - Cedar Rapids, IA
New Era Technology
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
- Install, start up, and service cooling equipment.
- Troubleshoot electrical and mechanical issues.
- Replace faulty parts such as motors, sensors, relays, switches, actuators, and other components.
- Perform preventive maintenance and inspections.
- Read electrical wiring diagrams and basic technical drawings.
- Test equipment and verify proper operation after repairs.
- Complete service reports after each visit.
- Provide professional customer service while working onsite.
-
Travel to customer locations when needed.
- At least 3 years of hands-on experience repairing or maintaining electrical and mechanical equipment.
- Experience troubleshooting industrial equipment, HVAC systems, manufacturing equipment, automation systems, compressors, pumps, generators, or similar machinery.
- Ability to read electrical schematics.
- Experience working on 200-440V electrical equipment.
- Strong mechanical and electrical troubleshooting skills.
- Comfortable replacing electrical and mechanical components.
-
Able to work independently in the field.
- HVAC equipment
- Industrial maintenance
- Electro-mechanical equipment
- PLC-controlled equipment (basic knowledge is sufficient)
- Motors
- Sensors
- Actuators
- Servos
- Pumps
- Compressors
-
Data center cooling systems
- Lift up to 50 lbs.
- Stand, bend, kneel, and work at customer locations.
-
Travel up to 20% as needed.
- Full-time
- Typically Monday-Friday, 8-hour shifts.
- Occasional overtime and on-call support may be required
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
Benefits
- professional development
About this role
New Era Technology is seeking a Field Tech Support Specialist to install, troubleshoot, and maintain industrial cooling equipment at customer sites across the Cedar Rapids area. This is hands-on field work that combines electrical and mechanical problem-solving—you'll diagnose equipment failures, replace components like motors and sensors, perform preventive maintenance, and verify proper operation after repairs. The role requires traveling to customer locations (up to 20% of the time) and completing service documentation after each visit.
You'll need at least three years of direct experience repairing or maintaining electrical and mechanical equipment, with demonstrated ability to troubleshoot industrial systems such as HVAC, manufacturing equipment, compressors, or similar machinery. You should be comfortable reading electrical schematics, working on 200-440V equipment, and replacing electrical and mechanical components independently. A technical degree or trade school background is preferred but not required if you have strong hands-on experience. The position is full-time with typical Monday-Friday schedules, occasional overtime, and on-call support as needed.
How this employer is doing
average
- H1B: Active Visa Sponsor
- Legal Issue
- Recent Acquisition
- Active Visa Sponsor
In the news
New Era Technology's Vendor Data Breach Exposes Employees' Social Security Numbers, Claim Depot
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Field Tech Support Specialist - Cedar Rapids, IA postings in Rapids, and analyze any offer before you accept it.
The path into this work
We map every route into it support specialist work: what to learn, what each certificate costs, and how long each step takes. See the IT Support Specialist career path.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.