IT Support Associate
Ohalo Genetics
$60,000 - $75,000 / year
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Position Title: IT Support Associate
Location: South San Francisco
Type: Full Time
The Opportunity:
As an IT Support Associate, you will be the first point of contact for technology support across Ohalo. You will keep our scientists, engineers, and business teams productive by resolving everyday hardware, software, and access issues, onboarding new hires with the right equipment and accounts, and helping maintain a reliable, secure IT environment. This is an entry-level role and a strong fit for someone who enjoys helping people and wants to build a career in IT.
What You’ll Do:
- Provide friendly, timely support to employees through Slack, email, and in person, and track requests through resolution
- Troubleshoot laptops, peripherals, printers, conferencing equipment, and network connectivity issues
- Set up, configure, and deploy new laptops and workstations, and support the onboarding and offboarding process
- Create and manage user accounts, permissions, and group access in Google Workspace and other business applications
- Support SSO, multi-factor authentication, and password reset requests
- Assist with device management and security tasks, including patching, encryption, and endpoint compliance
- Maintain accurate asset inventory for hardware, software licenses, and accessories
- Escalate complex issues to senior IT or engineering staff with clear documentation
- Write and update knowledge base articles and how-to guides so common issues can be resolved faster
- Support IT needs at our lab and office sites, with occasional travel to South San Francisco as needed
Candidate Profile:
Required:
- 1 to 2 years of experience in IT support, help desk, or a related technical role (internships, school IT labs, and relevant personal projects count)
- Working knowledge of macOS and Windows troubleshooting
- Working knowledge the Google Workspace environment and user administration
- Familiarity with MDM/UEM device management
- Familiarity with basic networking concepts (Wi-Fi, DHCP, DNS, VPN)
- Familiarity with AI services such as Claude, Gemini, and ChatGPT
- Familiarity with ticketing systems
- Strong written and verbal communication skills, with the ability to explain technical topics to non-technical colleagues
- A patient, service-oriented approach and good time management across competing requests
- Strong troubleshooting skills
- Ability to lift up to 40 lbs and work onsite in Watsonville
Preferred
- Experience with Google Workspace administration, Slack, and Notion
- Experience with Ubiquiti UniFi networks, access control, and video surveillance
- Exposure to project management and ticketing software tool Jira Service Management
- CompTIA A+, Network+, or Google IT Support certificate
- Experience with Zebra and Toshiba label printers and barcode scanning technologies
- Interest in working in or near a laboratory and greenhouse environments
- Comfort using AI tools to troubleshoot, document, and work more efficiently
The anticipated base pay range for this role is $60,000 - $75,000 per year for our Watsonville location. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, budget availability, internal equity, geographic location and external market pay for comparable jobs.
About Ohalo:
Ohalo™ aims to accelerate evolution to unlock nature's potential. Founded in 2019, Ohalo develops novel breeding systems and improved plant varieties that help farmers grow more food with fewer natural resources, increasing the yield, resiliency, and genetic diversity of crops to sustainably feed our population. Ohalo's breakthrough technology, Boosted Breeding™, will usher in a new era of improved productivity to radically transform global agriculture. For more information, visit www.ohalo.com.
Ohalo is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Ohalo is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
Notes: If you previously applied for a job at Ohalo Genetics, we encourage you to restate your interest in the position by submitting your application.
No visa sponsorship is available for this position at this time.
This organization participates in E-Verify. Posters linked here.
No recruiters, please.
Benefits
- stock options
About this role
Ohalo Genetics is looking for an IT Support Associate to serve as the frontline technical support for their South San Francisco office and Watsonville lab facility. You'd handle the full spectrum of day-to-day IT needs—troubleshooting hardware and software issues, setting up new workstations, managing user accounts and access in Google Workspace, and supporting device security and compliance. The role involves both remote support via Slack and email and in-person assistance, with occasional travel between sites. You'll also maintain asset inventory, document solutions in a knowledge base, and escalate complex problems to senior staff.
This is an entry-level position suited for someone with one to two years of IT support or help desk experience who's comfortable working across macOS and Windows environments. You'll need solid grounding in Google Workspace administration, device management (MDM/UEM), basic networking, and ticketing systems. Familiarity with AI tools like Claude and ChatGPT is expected. Preferred qualifications include hands-on experience with Slack, Notion, Ubiquiti networks, and specialized equipment like Zebra printers, along with relevant certifications such as CompTIA A+ or Google IT Support.
The role offers a salary of $60,000 to $75,000 annually and requires you to be onsite in Watsonville, with the ability to lift up to 40 pounds. This is a good fit if you're patient, detail-oriented, enjoy solving technical problems for non-technical users, and want to build an IT career in a growing agricultural biotech company. Note that visa sponsorship is not available.
This role's local market on JobMinglr
Pay for this role
$60,000 to $75,000 per year
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
The path into this work
We map every route into it support specialist work: what to learn, what each certificate costs, and how long each step takes. See the IT Support Specialist career path.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.