IT Support Technician Associate (Winter 2027)
Astranis
$1,750 / week
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Description
Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe – large enterprises, sovereign governments, and the US military.
With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization.
Astranis has raised over $1.2 billion from some of the world’s best investors, including Andreessen Horowitz, Baillie Gifford, Blackrock, Fidelity, Franklin Templeton, and Snowpoint, and employs a team of 500 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA.
Role
- Assist with support tickets and escalate as needed
- Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
- Help with inventory management
- Keep documentation on infrastructure, policies, and procedures up to date
- Account management, troubleshooting, and password resets
- Assisting with infrastructure upgrades and larger projects
- Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
- Collaborate with team members to address IT challenges as they arise
Requirements
- Excellent customer service
- Understanding of troubleshooting techniques
- Exhibits critical thinking skills
- Able to take notes and remember directions
- Experience with Windows, MacOS, and/or Linux
- Highly motivated with an interest in helping and teaching others
- Able to perform duties autonomously without much supervision
Bonus
- Experience with Network troubleshooting
- Experience with Microsoft 365
- Familiarity with troubleshooting/updating scripts
- Comfortable with replacing hardware in laptops and desktops
The base salary for this position is $1,750 per week.
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About this role
Astranis is a satellite communications company operating advanced spacecraft for government and enterprise customers, and this role offers a chance to support the technical infrastructure behind that mission. As an IT Support Technician Associate, you'd handle the full spectrum of internal IT operations—fielding support tickets, managing user accounts and hardware provisioning, maintaining documentation, and assisting with infrastructure projects. You'd also work directly with engineering teams developing and manufacturing space hardware, giving you visibility into how your support work enables the company's core business.
The role suits someone with solid troubleshooting fundamentals and hands-on comfort with Windows, macOS, and Linux who wants to grow in a fast-moving environment. You'll need to work independently, think critically to solve problems, and genuinely enjoy helping colleagues. Experience with network troubleshooting, Microsoft 365, scripting, or hardware replacement is valuable but not required. This is a full-time, in-office position in San Francisco at $1,750 per week, and you must be a U.S. citizen, lawful permanent resident, or protected individual due to export regulations governing space technology.
How this employer is doing
solid
- News: Recently Raised Funding
- Hiring Mentioned
- Recently Raised Funding
In the news
Astranis Hires Dentons for Defense Spending Lobbying, Legis1
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Pay for this role
$1,750 per year
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