Holiday Activation Attendant
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or GED equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Holiday Activation Attendant role at The Ritz-Carlton's New York City property centers on driving sales and guest engagement during the busy season. You'll balance promoting Marriott vacation club packages and property enhancements with delivering the service standards the brand is known for—welcoming guests warmly, answering questions about facilities, handling messages accurately, and determining appropriate complimentary offerings to reward loyalty. The position involves both direct guest interaction and phone-based outreach, with an emphasis on recognizing upsell opportunities while maintaining existing relationships.
This is a part-time, in-office role suited to someone with strong communication skills and comfort with sales techniques, though no prior hospitality or sales experience is required. The job demands professionalism in appearance and demeanor, the ability to stand or walk for extended periods, and reliability in handling administrative tasks like message recording and verification of eligibility requirements. You'll work as part of a team supporting broader revenue and guest satisfaction goals while adhering to company policies and confidentiality standards.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Holiday Activation Attendant postings in New York City, and analyze any offer before you accept it.
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