Solutions Coordinator
The Orchard
Salary undisclosed
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Description
The Orchard is seeking a Solutions Coordinator to join our dynamic Solutions team in the UK. The Solutions team is the primary, client-facing representative of the Orchard’s administrative teams, and works across content operations, managing both digital and physical product logistics. You will be assisting across the entire team, working both with other internal teams and external clients, ensuring our content operations are streamlined and effective. This is a highly responsible role that requires working to strict deadlines with effective prioritisation, clear and concise communication, a keen eye for detail, and a love for all types of music.
As a team we meet in the London office from Monday–Thursday. People may choose to work remotely on Fridays.
What you'll do:
- Support the UK Solutions Managers with content operations across our roster of clients.
- Act as a strategic link between clients and internal Orchard teams, tackling questions and issues head on to deliver success across the distribution experience.
- Support the UK Physical Operations team across their tasks and processes
- Processing of sales orders and shipments, both for internal teams and external clients
- Fulfilment and customer service across a variety of platforms
- Continually identifying process and procedure improvement of existing tasks.
- As part of the team, working proactively with all departments to ensure effective workflow.
Who you are:
- At least 1 year of relevant experience working in a distribution or label environment
- Experience and understanding of both digital and physical distribution, and knowledge of the wider music industry
- Experience and knowledge of Google Suite and Microsoft Office
- Experience of problem solving in a fast paced environment, highly organized with strong attention to detail and the ability to prioritize and multi task.
- Excellent communication skills, via email, over the phone and in person
- Experience of working in a customer facing capacity
What we give you:
- You join a vibrant global community with the opportunity to channel your passion every day
- A modern office environment designed for you, empowering you to bring your best
- Investment in your professional growth and development enabling you to thrive in our vibrant community
- The space to accelerate progress, positively disrupt and create what happens next
- We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives
- We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break
Equal Opportunities
As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.
We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.
Privacy Policy
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Please note that applicants must be at least 18 years of age.
Benefits
- stock options
About this role
The Orchard's Solutions team sits at the intersection of client management and operational delivery, making this role ideal for someone who thrives coordinating moving parts across multiple stakeholders. You'll support UK Solutions Managers and the Physical Operations team while acting as the main point of contact for clients navigating both digital and physical product distribution. Day-to-day work spans processing orders and shipments, managing customer service across various platforms, and identifying ways to streamline processes—all while maintaining the attention to detail and communication clarity that keeps a fast-paced environment running smoothly.
You'll need at least a year in distribution or label operations, with solid knowledge of both digital and physical music distribution. Proficiency in Google Suite and Microsoft Office is essential, as is comfort working under tight deadlines and juggling competing priorities. Strong customer-facing experience and problem-solving skills in pressured settings are non-negotiable; this role demands someone genuinely organized who can communicate clearly by email, phone, and in person.
The position is based in the London office Monday through Thursday, with the option to work remotely on Fridays. Beyond the role itself, The Orchard offers private medical cover, a generous pension scheme, life assurance, income protection, music industry perks, and winter break time—plus genuine investment in your professional development within a culturally diverse workplace.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Solutions Coordinator postings in London, and analyze any offer before you accept it.
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