Healthcare Provider Account Management Front Line Leader - Corporate Sales (East Market)
Qualtrics
Salary undisclosed
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Description
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Why We Have This Role
At Press Ganey | Qualtrics, we help healthcare organizations listen, understand, and act on the experiences of patients, caregivers, and employees. As our Account Management Sales Leader, you will lead a high-performing team of 6–8 Account Executives responsible for retaining, growing, and expanding strategic healthcare provider relationships. You sit directly at the intersection of customer success, strategic account growth, and sales execution—guiding your team to maximize Annual Recurring Revenue (ARR) and Net Revenue Retention (NRR) across prominent health systems and academic medical centers. You will partner with C-suite executives and internal leaders across Customer Success, Product, and Advisory to ensure our clients unlock maximum value from our SaaS, AI, and analytics solutions.
How You’ll Find Success
- Coaches and Develops Talent: Takes pride in mentoring sellers, elevating consultative selling strategies, and building a high-accountability team culture.
- Drives Strategic Account Growth: Obsessed with client health, multi-year contract strategy, and expanding lifetime value across enterprise healthcare accounts.
- Executive Presence & Influence: Comfortably navigates C-suite conversations across health systems, building trust and aligning technology solutions to executive priorities.
- Operational & Pipeline Discipline: Uses data-driven forecasting, territory planning, and structured sales methodologies to ensure predictable revenue performance.
- Cross-Functional Collaboration: Bridges commercial strategies with Customer Success, Marketing, and Product teams to align client outcomes with organizational growth.
- Healthcare Industry Expertise: Deeply understands the operational nuances, regulatory pressures, and strategic priorities of IDNs, AMCs, and regional hospital networks.
How You’ll Grow
- Expand your executive influence by sponsoring seven-figure enterprise partnerships with leading national healthcare organizations.
- Pioneer commercial growth strategies around cutting-edge healthcare AI, data analytics, and experience management technology.
- Hone your executive leadership capabilities within a market-leading platform driving systemic transformation across the healthcare ecosystem.
- Gain high-visibility leadership experience managing a high-impact, revenue-generating business unit.
Things You’ll Do
- Maximize Net Revenue Retention (NRR): Coach and guide a team of 6–8 Account Executives to consistently achieve retention, expansion, and multi-year contract renewal targets.
- Elevate Enterprise Account Strategy: Serve as executive sponsor on strategic accounts, partnering with healthcare C-suites to run Executive Business Reviews (EBRs) and drive long-term strategic value.
- Build & Develop High-Performing Teams: Recruit, retain, and develop top-tier sales talent through targeted coaching on value articulation, deal structuring, and complex negotiation.
- Accelerate Solution Adoption: Drive multi-product adoption across SaaS, data, analytics, AI, and advisory services across health systems and provider networks.
- Optimize Revenue Operations: Maintain rigorous pipeline management, accurate forecasting, and strategic territory coverage to ensure consistent quota achievement.
What We’re Looking For On Your Resume
- Proven track record of leading SaaS subscription sales, account management, or commercial growth teams responsible for renewals, retention, and expansion.
- Demonstrated experience managing complex, enterprise-level healthcare provider accounts (e.g., IDNs, Academic Medical Centers, Health Systems).
- Deep operational familiarity with key SaaS growth metrics, including ARR, NRR, GRR, churn management, and customer lifetime value (CLV).
- Success negotiating complex, multi-year, seven-figure enterprise agreements in competitive environments.
- Background developing high-performing, consultative sales teams that consistently exceed revenue targets.
- Bachelor’s degree required; MBA or advanced degree is a plus.
What You Should Know About This Team
- Impact-Driven Purpose: We sit at the core of healthcare transformation, helping major health systems improve patient outcomes and caregiver experiences.
- Collaborative Winning Culture: We operate as one team—aligning sales, customer success, product, and advisory to deliver real client value.
- Commitment to Talent Development: We prioritize internal leadership growth, continuous learning, and career pathing for our team members.
- Innovation at Scale: You will represent market-leading experience management platforms powered by industry-leading AI and analytics.
Our Team’s Favorite Perks and Benefits
- Comprehensive medical, dental, and vision coverage tailored for you and your family.
- Generous paid time off, company holidays, and dedicated wellness days to recharge.
- 401(k) retirement plan with competitive company matching.
- Annual learning & development stipends for continuous executive education, coaching, and certifications.
- Hybrid/flexible work options with dedicated home-office setup stipends.
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
About this role
Leading a team of Account Executives focused on healthcare provider retention and expansion at Qualtrics (via Press Ganey) puts you at the center of enterprise SaaS growth in one of the most complex verticals. You'd manage 6–8 sellers responsible for stewarding strategic relationships with health systems and academic medical centers, driving Net Revenue Retention and multi-year contract expansion while coaching your team on consultative selling and complex deal structuring. Success means balancing hands-on account leadership—running Executive Business Reviews with C-suite healthcare leaders—with the operational discipline of pipeline forecasting, territory planning, and quota management across the East Market.
This role demands deep healthcare industry knowledge: you need to understand the operational pressures, regulatory landscape, and strategic priorities of integrated delivery networks and major hospital systems. You'll also bridge commercial strategy with internal teams across Customer Success, Product, and Marketing, ensuring clients extract maximum value from SaaS, AI, and analytics solutions. The position is based in Dallas and requires in-office presence.
You should have a proven track record leading enterprise SaaS sales or account management teams, with direct experience managing seven-figure healthcare provider deals and demonstrating strong metrics literacy around ARR, NRR, and churn. A Bachelor's degree is required; an MBA is preferred. This is a contract role offering medical, dental, and vision coverage, paid time off, and a 401(k) plan.
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Pay for this role
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