Client Services Operations Support Representative (SCA)
Machinify
$19 / hour
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We’re constantly reimagining what’s possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.
The Client Services Operations Support Representative I is responsible for providing clerical support and efficient processing of high-volume transaction-oriented assignments for Performant’s Healthcare Eligibility and Recovery Services business operations. This position requires working on-site at our Lathrop, CA office.
- Provide clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment.
- Process incoming correspondence, including posting payments (checks, EFT and debit/credit card).
- Some phone work is required contacting insurance carriers and healthcare providers to gather payment information.
- Data entry into various applications/systems as may be required for applicable workflows.
- Accurately and efficiently perform assigned tasks ensuring adherence to all company, departmental and client policies, procedures, federal & state regulations, contractual compliance, and other requirements/standards.
- Achieve or exceed quality and productivity expectations and other assigned goals/objectives.
- Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work assignments.
- Complete assigned training on time and with acceptable scores. Demonstrate understanding of training materials and applies knowledge in appropriate situations.
- Complete other tasks and duties as assigned to meet business needs.
- Some experience working in a customer service or clerical job is required. One (1) year or more of related office clerical support experience is preferred.
- High school diploma or equivalent is required and proof of such will be sought prior to hire.
- Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance
- Basic use of general office equipment and easily adapts to new office equipment and tools.
- Basic problem-solving skills and good communication, both written and oral, skills.
- Ability to quickly learn internal and client applications easily.
- Fast and accurate typing and 10-key skills
- Basic math skills to calculate numbers and percentages
- Demonstrated timely follow-up skills, ability to multi-task and prioritize workload.
- Very detailed oriented and highly organized
- Ability to prioritize daily workloads and meet daily deadlines
- Able to work efficiently independently and collaboratively promoting a positive team environment
- Strong customer service skills
- Must be responsible, dependable, and reliable
-
Top Medical/Dental/Vision offerings
-
FSA/HSA
-
Tuition reimbursement
-
Competitive salary, 401(k) with company match
-
Additional health and wellness benefits and perks
- Flexible and trusting environment where you’ll feel empowered to do your best work
Benefits
- Top Medical/Dental/Vision offerings
- FSA/HSA
- Tuition reimbursement
- Competitive salary, 401(k) with company match
- Additional health and wellness benefits and perks
- Flexible and trusting environment where you’ll feel empowered to do your best work
About this role
Machinify's Client Services Operations Support Representative role centers on processing high-volume transactions and providing clerical support for their healthcare eligibility and recovery operations in Lathrop, California. You'll handle document processing, data entry across multiple systems, payment posting (checks, EFT, and card payments), and occasional outbound calls to insurance carriers and providers to gather information. The work is transaction-focused and deadline-driven, requiring accuracy, speed, and the ability to juggle multiple priorities while adhering to company policies, client requirements, and regulatory standards.
The position calls for someone with at least some customer service or clerical background, ideally a year or more of office support experience. You'll need solid fundamentals: proficiency in Excel and Word, fast and accurate typing with 10-key skills, basic math ability, and comfort learning new systems quickly. Strong organizational skills, attention to detail, and the capacity to work both independently and as part of a team are essential. A high school diploma is required.
Machinify offers competitive benefits including medical, dental, and vision coverage, FSA/HSA options, 401(k) matching, and tuition reimbursement. The salary is $19.14 per hour, and the role is full-time, in-office only. This is a good fit if you're looking for structured, detail-oriented work in healthcare operations with room to develop your administrative skills.
How this employer is doing
average
- Sponsors Visas
Pay for this role
$19 per hour
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
The path into this work
We map every route into it support specialist work: what to learn, what each certificate costs, and how long each step takes. See the IT Support Specialist career path.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.