Customer Support Specialist
inDrive
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
In this role, you will quickly resolve customer issues, process returns and complaints, and accurately document every interaction within our CRM system. You will act as a vital bridge for user feedback, forwarding insights to relevant departments while keeping customers informed about their inquiry status.
Key Responsibilities
- Responding to phone calls, emails, and chat messages.
- Quickly and efficiently resolving customer issues.
- Processing returns, exchanges, and customer complaints.
- Keeping records of each interaction with customers.
- Updating customer information in the CRM system.
- Collecting and forwarding customer feedback to relevant departments.
- Informing customers about the status of their inquiries.
Skills, Knowledge and Expertise
- Excellent oral and written communication skills for both Filipino and English languages.
- Ability to conduct dialogue politely and professionally.
- Ability to work with large volumes of information.
- Attention to detail and accuracy in documentation.
- Proficiency in PC and basic office programs.
- Skills in working with CRM systems and other specialized software.
Benefits
- Help us challenge injustice by creating fair choices for millions of people across 47 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Final benefits may vary depending on the location.
Benefits
- Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.
About this role
inDrive is looking for a Customer Support Specialist to manage customer inquiries across phone, email, and chat channels. You'll be the first point of contact for resolving issues, processing returns and complaints, and documenting interactions in the CRM system. The role requires you to work efficiently under volume, maintain accuracy in every record, and serve as a feedback conduit between customers and internal teams—keeping people informed throughout the resolution process.
Success in this position depends on strong bilingual communication in Filipino and English, comfort with CRM platforms and office software, and the ability to handle detailed information while staying organized. You'll need genuine professionalism in dialogue, attention to detail, and the capacity to prioritize multiple inquiries without losing quality.
Beyond the day-to-day support work, inDrive offers mentoring and career development, access to language courses and speaking clubs, and exposure to a global team across 47 countries. You'll also have opportunities to participate in company challenges, volunteer initiatives, and a talent exchange program—all while working remotely from the Philippines.
How this employer is doing
average
- Leadership Change
Typical pay for this role
$40,000
Typical range: $40,000 to $60,000
In the news
inDrive Appoints Former Lyft CFO Elaine Paul as an Independent Board Director, Business Wire
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Support Specialist postings in your area, and analyze any offer before you accept it.
The path into this work
We map every route into it support specialist work: what to learn, what each certificate costs, and how long each step takes. See the IT Support Specialist career path.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.