Studio Coordinator, part time - Charlotte Atherton
OVME Aesthetics
Salary undisclosed
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Description
Key Responsibilities
- Responsible for creating an unrivaled customer experience for all clients.
- Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.
- Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
- Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources.
- Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
- Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding.
- Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.
- Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.
- Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
- Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care.
- Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.
- Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
- Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.
- Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations.
- Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.
- Perform additional administrative tasks as assigned by the management team.
Skills, Knowledge and Expertise
- Exceptional written and verbal communication skills.
- Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
- Social media management experience.
- Ability to function independently with minimal supervision.
- Ability to work well independently, in a team environment, and with remote employees.
- Team player mentality.
- Strong sense of ownership and urgency.
- Extremely detail oriented.
- Self-starter and passion for learning.
- Strong organizational skills and ability to multi-task in a fast-paced environment.
- Bachelor’s degree or comparable industry experience preferred.
- Medical CRM/Zenoti experience is a plus.
- Ideally looking for someone who can work M, W and rotational Saturdays.
Benefits
- Competitive Pay and Monthly Bonus Structure
- Employee Assistance Program (EAP) Resources
- Employee Service Allowance
- 50% Employee Retail Discount
- Friends and Family Discount
- Team Member Referral Bonus
Benefits
- Competitive Pay and Monthly Bonus Structure Employee Assistance Program (EAP) Resources Employee Service Allowance 50% Employee Retail Discount Friends and Family Discount Team Member Referral Bonus
About this role
OVME Aesthetics is looking for a Studio Coordinator to manage the front desk and client experience at their Charlotte location. You'll be the first point of contact for clients, handling everything from warm greetings and appointment scheduling to processing payments, managing client records, and coordinating with clinical staff. The role requires strong organizational skills and the ability to juggle multiple tasks—answering phones, responding to emails, maintaining inventory, updating medical forms, and keeping the reception area polished—all while maintaining strict confidentiality and a professional demeanor.
This is a part-time position ideally suited for someone with excellent communication skills, a customer-service mindset, and experience in a fast-paced environment. Social media management experience and familiarity with medical CRM systems like Zenoti are valued. A bachelor's degree or comparable industry experience is preferred. The schedule calls for Monday, Wednesday, and rotating Saturdays. Beyond competitive pay and a monthly bonus structure, you'll receive an employee discount on retail products, an Employee Assistance Program, and referral bonuses.
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Pay for this role
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