Network Admin Onsite (Dallas, TX)
ITS Logistics
$38 / hour
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Description
Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Server issues of any kind.
- Networking issues of any kind.
- Escalation point for technicians
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Job Qualifications
- Willing to work full-time on-site, either at the company office or client locations as required.
- Experience with Windows and Mac OS troubleshooting.
- Experience with Server 2016 through 2025.
- Experience with VMWare and Hyper V Virtualization.
- Experience supporting M365 and Azure.
- Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.
- Minimum of five years experience in IT Support or a similar role.
- Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Advanced understanding of managing, and troubleshooting networks.
- Advanced understanding of virtualized environments.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active Network Certifications are preferred.
- Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
Job KPIs
- CSAT: Scores filled out by clients using the rating system in tickets.
- Quality Score: Assessments performed by the training and quality team.
- Utilization: Hours entered into tickets in the ticketing system.
- Hours / Ticket: Average number of hours entered per service ticket.
- First-touch closed: Tickets completed with one time entry.
Compensation
Pay rates ranges from $37.95/hour up to $42.90/hour and may vary by experience and location.
Benefits
- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)
Fraud Alert – Recruitment Scams
Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.
- ITS does not request payment or financial information at any stage of the hiring process.
- Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
- We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
- If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.
- All verified job openings are posted here: https://www.itsasap.com/job-openings
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Benefits
- health insurance
- 401(k)
- paid time off
- parental leave
- life insurance
- wellness program
About this role
At ITS Logistics, this Network Administrator role combines hands-on technical support with leadership responsibilities across both onsite and remote environments. You'll be the escalation point for a team of technicians while independently resolving complex issues spanning Windows and Mac systems, servers, virtualization platforms, networking infrastructure, and business applications like M365, Azure, and ERP systems. The position requires a hybrid arrangement based in Dallas, with regular client visits, and includes participation in an on-call rotation for after-hours support.
This role demands five or more years of IT support experience and advanced expertise in network architecture, firewalls, and virtualized environments. You'll need hands-on proficiency with Server 2016 through 2025, VMware and Hyper-V, and cloud platforms, along with a valid driver's license for client site visits. MSP background and active network certifications are valued. Success here hinges on strong troubleshooting skills, customer service orientation, and the ability to work independently on first-contact resolutions while managing escalations.
Compensation ranges from $37.95 to $42.90 per hour depending on experience. Benefits include medical, dental, and vision coverage, life and disability insurance, 15 days of paid time off annually, paid holidays, a retirement plan, and company-sponsored training and certifications.
How this employer is doing
solid
- Expanding
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Pay for this role
$38 per hour
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