Service Coordinator
New Era Technology
Salary undisclosed
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Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
What is the role
The Service Coordinator oversees multi-region service delivery by scheduling technicians, managing requests, and coordinating clients, vendors, and teams to ensure quality, efficiency, customer satisfaction, and security services support.
The following include but may not be limited to the responsibilities of the Service Coordinator:
• Schedule and coordinate field technicians based on priority, location, and availability.
• Monitor service tickets and ensure timely completion of work orders.
• Coordinate with customers, vendors, subcontractors, and internal teams.
• Manage technician schedules, job updates, and service documentation.
• Track service performance and SLA compliance.
• Prepare reports, forecasts, and operational updates.
• Support invoicing and work order closure processes.
• Escalate service issues and help resolve scheduling conflicts.
• Maintain accurate records across service management platforms.
• Support continuous improvement initiatives within service operations.
Work Set-up / Work Schedule
• Remote
• Monday – Friday, 8AM – 5PM or 7AM – 4PM CST (US)
Who we are looking for
Successful candidate must possess:
• 1-2 years of experience in service coordination, dispatch, project coordination, or a similar role.
• Scheduling and any telephony experience is a plus.
• Experience working with B2B customers.
• Basic understanding of IT infrastructure and networking concepts.
• Experience with ticketing systems and service management platforms.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience coordinating and scheduling field technicians, vendors, or subcontractors.
• Proficiency in Microsoft Office applications.
• Exposure to telephony, access control, CCTV, or physical security environments is an advantage.
• ITIL or related service management certifications are a plus.
What we offer
• Day 1 HMO + 1 free dependent
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differentials pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
Benefits
- Day 1 HMO + 1 free dependent
- Health and Wellness Reimbursement Benefits
- Sunlife Group Insurance
- Company Salary Loans
- Government contributions
- Assistance with government loan payments
- 13th month pay
- Night differentials pay
- Holiday pay (for hours worked on holidays)
- Mandated Leaves
About this role
New Era Technology is seeking a Service Coordinator to manage multi-region service delivery operations from a remote location. You'll be the operational hub connecting field technicians, customers, vendors, and internal teams—scheduling technicians based on priority and availability, monitoring service tickets for timely completion, and ensuring work orders meet SLA requirements. The role involves coordinating across multiple platforms and stakeholders, tracking service performance, preparing operational reports, and supporting invoicing and work order closure processes.
This position suits someone with one to two years of experience in service coordination, dispatch, or project coordination who is comfortable juggling competing priorities in a fast-paced environment. You should have hands-on experience with ticketing systems and service management platforms, strong organizational skills, and the ability to communicate clearly with both technical and non-technical audiences. Experience coordinating field technicians or vendors, familiarity with B2B customer environments, and basic knowledge of IT infrastructure or physical security systems (access control, CCTV, telephony) are valuable. The role is fully remote with a standard Monday–Friday schedule (8AM–5PM or 7AM–4PM CST), and New Era provides work equipment along with comprehensive benefits including day-one HMO coverage, group insurance, and mandated leave entitlements.
How this employer is doing
average
- H1B: Active Visa Sponsor
- Legal Issue
- Recent Acquisition
- Active Visa Sponsor
Typical pay for this role
$80,000
Typical range: $40,000 to $120,000
In the news
New Era Technology's Vendor Data Breach Exposes Employees' Social Security Numbers, Claim Depot
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Pay for this role
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