Network Administrator Onsite (Dallas, TX)
ITS Logistics
$38 / hour
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Description
Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Server issues of any kind.
- Networking issues of any kind.
- Escalation point for technicians
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Job Qualifications
- Willing to work full-time on-site, either at the company office or client locations as required.
- Experience with Windows and Mac OS troubleshooting.
- Experience with Server 2016 through 2025.
- Experience with VMWare and Hyper V Virtualization.
- Experience supporting M365 and Azure.
- Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.
- Minimum of five years experience in IT Support or a similar role.
- Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Advanced understanding of managing, and troubleshooting networks.
- Advanced understanding of virtualized environments.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active Network Certifications are preferred.
- Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
Job KPIs
- CSAT: Scores filled out by clients using the rating system in tickets.
- Quality Score: Assessments performed by the training and quality team.
- Utilization: Hours entered into tickets in the ticketing system.
- Hours / Ticket: Average number of hours entered per service ticket.
- First-touch closed: Tickets completed with one time entry.
Compensation
Pay rates ranges from $37.95/hour up to $42.90/hour and may vary by experience and location.
Benefits
- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)
Benefits
- health insurance
- 401(k)
- paid time off
- parental leave
- life insurance
- wellness program
About this role
ITS Logistics is hiring a Network Administrator to provide comprehensive IT support across both their Dallas office and client locations. You'd be the go-to technical resource for a broad range of infrastructure and end-user issues—everything from workstation and printer troubleshooting to server management, networking, and virtualization. The role requires you to work independently on most problems while serving as an escalation point for junior technicians, and you'd participate in an on-call rotation for after-hours support.
This position demands significant hands-on experience: at least five years in IT support, advanced knowledge of firewalls and network architecture, and proficiency with Windows/Mac, Server 2016–2025, VMware, Hyper-V, M365, Azure, and common business applications like QuickBooks and SAGE ERP. You'll need a valid driver's license and vehicle to visit client sites as part of the hybrid arrangement. MSP experience and active network certifications are valued but not required.
The role is full-time onsite at $37.95–$42.90 per hour depending on experience, with a standard benefits package including medical, dental, vision, life and disability insurance, 15 days PTO, paid holidays, a retirement plan, and company-paid training and certifications. Performance is tracked through client satisfaction scores, quality assessments, ticket utilization, and first-touch resolution rates.
How this employer is doing
solid
- Expanding
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Pay for this role
$38 per hour
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