Network Field Team Lead

OUR COMPANY:

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.  

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The Network Team Lead will support the Technical Leads, Field Technicians, Project Management and Network Engineering team to carry out a best-in-class service in the deployment of networking hardware for Global customers.

This position will require a combination of travel to various customer sites globally as well as remote support.

KEY RESPONSIBILITIES:

• Understand and project the team culture
• Build trust between team members.
• Inspire and motivate teamwork for achieving goals.
• Influence valuable changes.
• Be open to new ideas coming from team members.
• Consult frequently with key team members.
• Establish an open discussion for decision-making.
• Distinguish the team from others – create an identity for the team
• Train new resource on EOS/client standards
• Ensures all employees receive the appropriate training and education, including ongoing compliance training.
• Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.
• Practices cost improvement strategies, maintaining profitability and growth of area.
• Provide support to the PMO team in the correct selection of field resource to ensure successful project delivery
• Implements location-specific and area quality goals and action plans in order to achieve quality standards.
• Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.
• Participate in the hiring of new field resource
• Represent the EOS in meetings with Clients
• Ensure Day and Project level documentation is completed
• Train and uphold EOS Skills and Standards
• Understand skillsets and properly assign technicians to project teams
• Decipher complex Design Packs and appropriately convey questions or changes with Project Management
• Work with Project Management to help assign technicians to projects
• Troubleshoot and resolve issues in the network environment
• Ability to provide technical support through various means of communication
• Collaborate easily with network engineers and project managers
• Assisting network engineers in the form of network design, implementation, and problem resolution
• Support the onsite team to meet quality, productivity, turnaround time and other expectations
• Any other ad hoc duties as reasonably required by the company and within the competency of the post-holder

ESSENTIAL CRITERIA:

• Must have experience leading teams
• Must be able to read and understand SOP/DPKs to ensure everything is done correctly
• Must be agile, and exhibit a strong sense of urgency
• Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism
• The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge
• Good organization and time management skills with proven ability to manage multiple priorities
• Good written and verbal communication skills
• Must have critical thinking and problem-solving ability
• Be flexible and adaptable to change and hours of work, to meet the needs of the customer
• The ability to accurately communicate directions to technicians onsite or abroad
• The desire to grow through learning and taking on new projects
• Storied experience of networking hardware – routers, servers, switches, PDU’s, copper and fiber optic cabling
• Excellent organizational, interpersonal, time management, written and oral communication skills.
• Hands on experience on Juniper routers/switches/firewall, Cisco L2/L3 switches and Aruba/Cisco wireless.
• Ability to read technical network diagrams, schematics and port maps
• Ability to interpret rack build layouts and bills of materials
• Previous experience in a similar role
• Good understanding of networking concepts and a desire to build skills in this area
• Candidate must be able to lift up to 50 pounds
• Excellent analytical, problem-solving skills and strong attention to detail.
• Ability to diagnose advanced technical problems and find the root cause.
• Ability to work in and encourage fast paced and dynamic environment
• Combination of at least 8 years’ Data Center Network Deployment experience or;
• 8 years' experience in Network Engineering Deployments for large-scale networks in a corporate environment
• Must be available to work outside of normal business hours
• Must be available to travel to various customer sites within the US, and globally if required

DESIRABLE CRITERIA:

• 5+ Network Infrastructure deployment experience and 3+ Years EOS Network Infrastructure deployment experience
• OR 4+ EOS Network Infrastructure deployment experience and a Qualifying Certification (CCNA, CDCTP, DCIS, etc).
• OR a reasonable combination of these ideas.
• Bachelor's Degree/Associates Degree
• CCNA / CDCTP / ECC / BICSI / DCIE

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

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Pay Range