IT Technician 2-ITS Customer Technical Support
University of Tennessee at Martin
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
- Provides both 1st and 2nd tier problem solving technical support via phone, email, or walk-in to all UT Health Sciences students, faculty, and staff.
- Utilizes remote access software to resolve incidents, install software and update workstations for users in all locations including internationally as well as home on personal equipment.
- Documents all technical problems and assigns 3rd tier workflow in ticketing system.
- Configures computing devices and installs software brought to the Service Desk.
- Repairs and maintains student print kiosks located in various buildings all over the UT Health Sciences campus.
- Runs computer remediations and malware cleanup at the request of the Cybersecurity department.
- Tests and evaluates software applications as well as new hardware before production release.
- Collates information and submit service requests for account management tasks, cloud-based service access and equipment moves and setups across the UT Health Sciences.
- Performs other related duties as assigned.
Qualifications
MINIMUM REQUIREMENTS:
EDUCATION: Associate’s Degree. (TRANSCRIPT REQUIRED)
EXPERIENCE: One (1) year of related work experience; OR Bachelor’s Degree in lieu of one year experience; OR a combination of education and experience to equal three (3) years. (Associates Degree in Information Technology and one (1) year of job-related experience or job-related certificates are acceptable/preferred).
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of Microsoft operating systems, Microsoft Office products, and Macintosh operating systems.
- Excellent organizational and communication skills to communicate solutions to a variety of computer problems.
About this role
Supporting UT Health Sciences' technology infrastructure across multiple locations and user types, this role combines frontline and intermediate technical support with hands-on device management. You'll handle incoming support requests via phone, email, and in-person visits from students, faculty, and staff, using remote access tools to troubleshoot and resolve issues on machines ranging from campus workstations to personal devices used internationally. Beyond reactive support, you'll configure new equipment, manage print kiosk maintenance across campus, run malware remediation for the cybersecurity team, and evaluate new software and hardware before rollout.
The position requires an associate degree in a technical field or equivalent combination of education and experience, plus at least one year of hands-on IT support work. You'll need solid knowledge of Windows and macOS environments, Microsoft Office, and the ability to communicate technical solutions clearly to non-technical users. Success here depends on strong organizational skills to manage a ticket queue, document problems accurately, and escalate appropriately to third-tier support when needed.
This is a full-time remote role based in Memphis, making it accessible regardless of where you're located. It's well-suited to someone early in an IT support career who wants exposure to diverse technical tasks—from user support to hardware testing to security-focused remediation work—within a healthcare education environment.
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable IT Technician 2-ITS Customer Technical Support postings in Memphis, and analyze any offer before you accept it.
The path into this work
We map every route into it support specialist work: what to learn, what each certificate costs, and how long each step takes. See the IT Support Specialist career path.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.