IT Operations Support Engineer
BENCHMARK CAPITAL
Salary undisclosed
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Description
Key Responsibilities
IT Operations & Support
- Act as a technical escalation point for the IT Service Desk, supporting the resolution of incidents and service requests.
- Investigate, diagnose and resolve infrastructure, application and end-user computing issues within agreed service levels.
- Support and administer Microsoft 365, Active Directory and associated enterprise technologies.
- Monitor system health, availability, performance and capacity across technology services.
- Administer user accounts, permissions and access controls in line with security requirements.
- Support collaboration, conferencing and communication platforms used across the business.
- Assist with endpoint management, device provisioning and user onboarding activities.
Infrastructure & Security
- Support the maintenance and operation of cloud and on-premise infrastructure.
- Assist in maintaining backup, recovery and business continuity solutions.
- Work with Information Security teams to support compliance, security controls and audit activities.
- Support patch management, vulnerability remediation and system hardening initiatives.
- Assist in identifying, investigating and resolving infrastructure risks and operational issues.
Projects & Continuous Improvement
- Contribute to infrastructure upgrades, technology projects and transformation initiatives.
- Support the implementation of new technologies, applications and services.
- Identify opportunities to improve operational efficiency through automation and process improvements.
- Assist with testing, deployment and change activities across the IT estate.
- Maintain accurate technical documentation, knowledge articles and operational procedures.
Supplier & Stakeholder Management
- Liaise with third-party suppliers, vendors and service partners to support issue resolution and service delivery.
- Provide technical guidance and advice to colleagues across the business.
- Build effective working relationships with technology, information security and business stakeholders.
- Travel to Benchmark offices when required to support projects, implementations or operational activities.
Skills, Knowledge and Expertise
- Experience working in an IT Operations, Infrastructure, Systems Administration or Technical Support role.
- Experience supporting Microsoft technologies, including Microsoft 365 and Active Directory.
- Experience working within an IT Service Management environment, managing incidents, requests and changes.
- Strong troubleshooting and problem-solving skills across multiple technology platforms.
- Experience supporting end-user computing environments and business applications.
- Understanding of technical documentation, operational procedures and support processes.
- Strong written and verbal communication skills.
- Ability to prioritise workloads and manage competing demands effectively.
- Strong organisational skills and attention to detail.
- Ability to work independently and collaboratively within a team environment.
Desirable
- Experience with Microsoft Intune and Endpoint Manager.
- Knowledge of PowerShell scripting and automation.
- Experience supporting Azure or other cloud-based infrastructure platforms.
- Knowledge of virtualisation technologies such as VMware or Hyper-V.
- Experience supporting backup and recovery solutions.
- Understanding of Exchange Online, email administration and messaging security.
- Knowledge of networking concepts, including TCP/IP, DNS, DHCP and VPN technologies.
- Experience supporting IT audits, compliance activities or security reviews.
- Industry certifications such as Microsoft, ITIL or CompTIA qualifications.
Benefits
Benefits
- You'll be based at Benchmark's Head Office on the Broadlands Business Campus near Horsham, West Sussex. From time to time, you'll also support colleagues at our other UK office locations, including our London offices and the wider Benchmark network. Our campus offers a modern working environment supported by leading technology, collaborative workspaces and excellent onsite facilities, including a restaurant, coffee shop and gym. A regular shuttle bus service operates between Horsham railway station and the office.
About this role
Benchmark Capital is seeking an IT Operations Support Engineer to join its IT Operations team at the Horsham head office on a hybrid basis. You'll serve as a technical escalation point for the IT Service Desk while maintaining and improving the company's technology infrastructure across cloud services, Microsoft 365, Active Directory, end-user computing and collaboration platforms. The role spans incident resolution, system administration, security compliance support and infrastructure maintenance, with regular involvement in technology projects and modernisation initiatives.
To succeed, you'll need solid experience in IT Operations, Systems Administration or Technical Support, with demonstrated expertise in Microsoft technologies and IT Service Management practices. Strong troubleshooting skills, the ability to manage competing priorities and effective communication with both technical teams and business colleagues are essential. The company values problem-solvers who can work independently and contribute to process improvements through automation and documentation.
The role offers exposure to a broad technology stack and genuine opportunity to influence Benchmark's IT service delivery. While based primarily in Horsham near excellent onsite facilities, you'll travel occasionally to London and other UK offices to support projects and implementations. Desirable skills include Intune, PowerShell, Azure, virtualisation platforms and relevant certifications, though these are not prerequisites.
How this employer is doing
solid
- Recent Acquisition
- Recently Raised Funding
In the news
White & Case advises Söderberg & Partners on acquisition of Benchmark Capital, White & Case LLP
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Pay for this role
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