IT Support Specialist
Eos It Solutions
$28 - $33 / hour
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Description
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
As a IT Support Specialist, you will play a crucial role in ensuring the smooth and efficient operation of our organization's information technology infrastructure. You will be responsible for providing technical support to our internal and external stakeholders, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise and dedication will contribute to the overall success of our IT department and the company as a whole.
KEY RESPONSIBILITIES:
- Processing of laptop replacement queue.
- First point of contact within Global Service Desk (GSD) support channels including (but not limited to) ITSM ticketing platforms, Slack support channels (as determined by GSD leadership), and in-office walk-up support.
- Respond to common technical difficulties, training and guidance requests from user base involving desktop/laptop hardware and software/applications
- Monitoring and actioning appropriate ITHELP Jira queues as directed by GSD
- Software Provisioning / Deprovisioning within scope/access constraints of role within GSD
Adherence to standard escalation processes for IT tickets - Adherence to standard ticket handling practices as directed by GSD (e.g., components, labels, other ITSM related fields)
- Slack Administration (within role access constraints)
- Google Workspace Administration (within role access constraints) Laptop imaging and set up for new and existing employees.
- Ensure Standard Operation Principles (SOPs) are followed, and all processes and procedures adhere to EOS company policy/standards.
- Primary ownership of cadenced (as directed by GSD) office desk workspaces for peripheral testing, replacement and general tech readiness
- Other IT/Helpdesk support as needed.
ESSENTIAL CRITERIA:
- Strong understanding of Apple operating systems, software applications, and network systems.
- Technical certification or bachelor's degree in IT-related field preferred.
- 3-6+ years of proven experience in a helpdesk or technical support role.
- Excellent problem-solving and communication skills.
- A commitment to providing exceptional customer service.
- Ability to work independently and in a team-oriented environment.
- Familiarity with IT service management (ITSM) and helpdesk software is a plus.
- Ability to communicate and write proficiently in a corporate environment.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#INDNAMER
Benefits
- stock options
About this role
EOS IT Solutions is looking for an IT Support Specialist to join its Global Service Desk in San Francisco, serving as a first-line technical contact for both internal staff and external stakeholders. You'll handle a mix of hands-on and administrative work: processing laptop replacements and imaging, responding to hardware and software issues through ticketing systems and Slack, managing user access and provisioning tasks, and maintaining office tech infrastructure. The role requires you to follow established escalation procedures, maintain ITSM best practices, and keep operations running smoothly across a global organization.
This position suits someone with 3 to 6+ years of helpdesk or technical support experience who is comfortable troubleshooting Apple systems and working within structured IT environments. You should have strong problem-solving and communication skills, ideally backed by an IT certification or degree, and familiarity with ITSM platforms and helpdesk software. The ability to work both independently and collaboratively, combined with a genuine commitment to customer service, matters as much as technical chops.
The role is full-time and in-office in San Francisco, with a salary range of $28–$33 per hour.
Typical pay for this role
$60,000
Typical range: $40,000 to $100,000
This role's local market on JobMinglr
Pay for this role
$28 to $33 per hour
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