IT Support Internship
Spot Inc.
Salary undisclosed
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Description
Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.
About The Role:
An IT Support intern at Spot works side by side with IT Support staff to provide front-line technology assistance to end users, both in-person and remotely. Those in this role will be exposed to many aspects of an IT Support environment including ticketing, following/creating documentation, troubleshooting, hardware setup, and more. Successful candidates will be comfortable troubleshooting hardware, software, and providing training and support to staff members.
Responsibilities:
- Act as help desk representative providing first level of response to incoming support requests from Spot employees
- Respond to support requests via email, phone, and in-person interaction.
- Set up, move, and decommission Windows/Mac devices, IP phones, and other peripherals as needed
- Create/update knowledgebase documentation for IT Support department
- Assist in maintaining asset inventory and prepare devices to be decommissioned following processes for disposal
- Creation, maintenance, and decommissioning of user accounts following department SOPs
- Assisting in installation of network, infrastructure, and other hardware as needed
- Participate in project-based work and other duties as assigned
Qualifications:
- Currently in pursuit of associate or bachelor’s degree
- Information Technology, Cybersecurity, or other IT-related majors preferred
Skills:
- Previous knowledge of Windows/Mac operating systems
- Familiarity with computer hardware, software, and peripherals
- Excellent problem-solving skills
- Comprehension of technical documentation
- Ability to work independently and as part of a team
- Professional communication and customer service skills
Work Environment:
- This role is in-person working between both of Spot’s downtown Indianapolis locations
- Professional office environment
- May be expected to lift equipment up to 40 pounds
- Mix of fast-paced days on foot along with days spent working at a desk
NOTE: This is an internship position intended for current college students. We can work with your schedule to accommodate a full-time or part-time basis.
Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.
Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
About this role
Spot Inc., a logistics marketplace company based in Indianapolis, is looking for an IT Support intern to join their team in a hands-on, in-office role. You'd work alongside IT Support staff to handle first-line technology assistance for employees—responding to help desk requests via email, phone, and in-person, troubleshooting hardware and software issues, and setting up or decommissioning Windows and Mac devices along with peripherals. Beyond reactive support, you'd contribute to documentation, maintain asset inventory, manage user account lifecycles, and assist with infrastructure projects as needed.
This internship suits someone currently pursuing an associate or bachelor's degree in IT, cybersecurity, or a related field who has foundational knowledge of operating systems, computer hardware, and software. You'll need solid problem-solving skills, the ability to read and understand technical documentation, and genuine customer service instincts—since you'll be supporting staff members directly. The role demands both independence and collaboration, plus comfort working in a mixed environment: some days you'll be on your feet moving equipment (up to 40 pounds), other days at a desk handling tickets and documentation.
Spot describes itself as relationship-driven and entrepreneurial, with a 24/7 support culture. The internship is based between two downtown Indianapolis locations and offers exposure to multiple facets of IT operations—a realistic preview of help desk work in a professional, fast-paced setting.
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Pay for this role
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