Department Coordinator
D.H. Pace Company, Inc.
Salary undisclosed
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Description
Why DH Pace?
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
Department Coordinator — DH Pace Company, Inc.
100 Years in Business | Advancement Opportunities
Build a career with a company that's been building for 100 years.
DH Pace Company, Inc., in Coppell, TX, is seeking to hire a Department Coordinator for our Install Department who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!
What You'll Do
- Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
- Ensuring customer COD payments are collected prior to job completion
- Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
- Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
- Assist with billing paperwork and meeting customer billing document requirements
- Create and maintain service tickets to ensure service dates are met
- Work with estimating team to provide service quotes when required
- Assist field techs with technical/mechanical troubleshooting/problem solving
- Provide accurate work orders and picking lists to the warehouse for inventory pulling
- Other responsibilities as assigned
What You Bring
- Experience using Microsoft Office Suite
- Experience in a dispatch or other high volume administration field is a plus
- Must have excellent communication skills and focused on customer service
- Must have good time management skills, be organized and the ability to multi-task
- Represent the company in a professional manner
What We Offer
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.
Benefits
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
About this role
D.H. Pace Company's Install Department is looking for someone to manage the operational backbone of field service delivery. As Department Coordinator, you'd handle technician scheduling, job ticket management, customer payment collection, and coordination between field teams, the estimating department, and warehouse operations. The role centers on keeping schedules accurate, ensuring service commitments are met, and maintaining the documentation and reports that keep the department running smoothly. You'd also troubleshoot technical issues with field technicians and assist with billing requirements.
This position suits someone with dispatch or high-volume administrative experience who thrives in a fast-paced environment. You'll need strong Microsoft Office skills, excellent communication and organizational abilities, and the capacity to juggle multiple priorities without losing focus on customer satisfaction. The work is in-office in the Dallas area and offered as a contract role.
D.H. Pace is a billion-dollar, family-owned distributor with over 60 locations nationwide and a century of business history. They offer comprehensive benefits including medical, dental, vision, paid time off, 401(k) matching, and employee discounts, available from your first full month.
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Pay for this role
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