Patient Coordinator / Medical Receptionist - Full-Time, Benefits Offered
Associated Retinal Consultants
Salary undisclosed
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Description
Job Title: Patient Coordinator
Company: Associated Retinal Consultants
Location: Livonia, MI
Perks:
- Full Benefits Package - Medical, Vision, Dental and Life Insurance
- 401k + Employer Matching
- Paid Time Off (PTO) and Paid Holidays
- Paid Maternity Leave
- Competitive Base Pay
- Employee Discounts
SUMMARY
A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
- Answer phones (both external and internal); assure prompt, courteous service at all times
- Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
- Manage patient flow in the office
- Knowledge of common fees charged for common visits and collect correct payments
- Complete daily reconciliations / close day / countdown cash drawer
- General office duties and cleaning to be assigned by manager
QUALIFICATIONS
- Ability to interact with all levels of employees in a courteous, professional manner at all times
- Desire to gain industry knowledge and training
- Demonstrates initiative in accomplishing practice goals
- Ability to grow, adapt, and accept change
- Consistently creating a positive work environment by being team-oriented and patient-focused
- Commitment to work over 40 hours to meet the needs of the business
- Reliable transportation that would allow employee to go to multiple work locations with minimal notice
EDUCATION AND/OR EXPERIENCE
- Minimum Required: High school diploma or general education degree (GED)
- Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
LICENSES AND CREDENTIALS
- Minimum Required: None
SYSTEMS AND TECHNOLOGY
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
PHYSICAL REQUIREMENTS
- This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Benefits
- health insurance
- 401(k)
- paid time off
- parental leave
- life insurance
About this role
Associated Retinal Consultants is hiring a Patient Coordinator for their Livonia office to manage the front-line experience for patients visiting an ophthalmology practice. You'll be the first person patients encounter, responsible for greeting them, answering phones, processing check-ins and payments, and handling the administrative work that keeps the clinic running smoothly. The role requires you to balance attentiveness to patient needs with awareness of the doctor's schedule and office flow, while also completing daily cash reconciliation and general office tasks as assigned.
This position suits someone with at least a year of related experience in a medical or customer-service setting and a genuine interest in healthcare. You'll need strong interpersonal skills, reliability, and the flexibility to adapt to a fast-paced environment—including the ability to work beyond 40 hours when needed and travel to multiple locations with short notice. Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) is essential, as is the physical capability to move throughout the office, lift up to 25 pounds, and maintain sharp attention to detail and communication throughout the day.
The role comes with a competitive base salary and a full benefits package including medical, vision, and dental coverage, 401k with employer matching, paid time off, paid holidays, and paid maternity leave.
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Pay for this role
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