Patient Support Specialist
Crossroads Health
Salary undisclosed
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Description
Crossroads Health, a 501(c)(3) non-profit organization with facilities located in Mentor, Painesville, and Cleveland, serves Northeast Ohio communities with comprehensive behavioral and primary integrated healthcare, early childhood services, extended housing and recovery services no matter one’s ability to pay. Our mission is to provide hope, healing, and healthcare to everyone.
*This position will train in Mentor and then move to our new health center in Euclid, Ohio
The Patient Support Specialist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support. This position is responsible for scheduling appointments, verifying insurance coverage, maintaining accurate patient records, processing payments, and facilitating communication between patients, providers, and internal departments to ensure positive patient experience.
**This position will be located in Mentor, Ohio to start and then will move to our new health center in Euclid, Ohio.
Essential Duties:
- Collect, verify, and update patient demographic and insurance information. Register new patients and maintain accurate electronic health records. Ensure all required forms and documentation are completed.
- Schedule, reschedule, and cancel patient appointments in accordance with organizational protocols. Coordinate provider schedules and appointment availability. Confirm appointments and communicate scheduling changes to patients.
- Collect co-pays, deductibles, and other patient payments. Process payment transactions and provide receipts. Communicate with billing departments to resolve discrepancies and obtain missing information. Insurance eligibility Verification experience.
- Perform data entry, document management, scanning, filing, and record maintenance. Prepare correspondence and reports as needed.
- Greet patients and visitors professionally and courteously. Respond to patient inquiries by phone, email, and in person. Assist patients with questions regarding services, insurance, and billing processes.
Requirements:
- Minimum of two (2) years of experience in a healthcare administrative, Front Desk, or Call Center environment.
- Must be proficient in electronic health records (EHRs), scheduling systems, multi-line telephone systems, computers, fax machines, scanners, copiers, voicemail, and other standard office technology.
- Must be experienced working in a HIPPA protected environment.
EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are a drug free work environment and all new hires will be required to pass a 10 panel drug screen which includes detection of THC.
About this role
Crossroads Health, a nonprofit providing integrated behavioral health and primary care across Northeast Ohio, is seeking a Patient Support Specialist to manage the front-line operations at its Mentor location, with plans to transition to a new health center in Euclid. You'll be the first point of contact for patients and visitors, handling appointment scheduling, insurance verification, patient registration, payment processing, and record maintenance. The role requires strong organizational skills, proficiency with electronic health records systems and standard office technology, and the ability to communicate clearly with patients, providers, and internal teams while maintaining HIPAA compliance.
This position suits someone with at least two years of healthcare administrative, front desk, or call center experience who is comfortable managing multiple priorities in a fast-paced environment. You'll need to be detail-oriented for data entry and documentation, patient-focused when handling inquiries by phone or in person, and capable of resolving billing and insurance questions. The work is full-time and based in-office in Mentor, Ohio.
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Pay for this role
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