Fractional IT Support Technician
Elwood Technologies
Salary undisclosed
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Description
Job Title: Fractional IT Support Technician
Salary £20,000 - £24,000 based on 2 days per week (FTE £50,000-£60,000)
Location: Kings Cross, London
About Elwood
As an FCA-regulated firm, Elwood Technologies provides institutional investors with a seamless, end-to-end digital asset trading, execution, and risk management infrastructure connected to global markets via a single API.
Job Description
We are seeking a proactive, detail-oriented Fractional IT Support Technician to manage our day-to-day IT operations, device lifecycle, and SaaS user administration. In this role, you will be the go-to technical resource for our team, ensuring our digital workspace is secure, compliant, and friction-free.
This is a fractional, part-time position requiring a commitment of 2 days per week at our Kings Cross office (possibility to extend to 3 days as required). Perfect for an experienced IT professional who thrives on building efficient processes, troubleshooting access issues, and maintaining high security standards across a modern, cloud-first infrastructure
Key Responsibilities
User Lifecycle & Onboarding
- New Joiners: Coordinate the end-to-end IT setup for new employees, including configuring hardware, provisioning core system accounts, and delivering a clear, welcoming IT induction.
- Leavers: Oversee the secure offboarding process by coordinating the collection of company-owned physical devices, executing secure remote device wipes, and ensuring local asset return.
Device & Endpoint Management (MDM)
- Software & Policy Deployments: Leverage Mobile Device Management (MDM) tools to push critical software updates, system certificates, and global security policies to all endpoints.
- Security Compliance: Ensure all active devices are securely configured with mandatory software installed (including endpoint security tools like Netskope).
- Inventory Control: Maintain an up-to-date hardware asset register, tracking the status, location, and assignment of all company laptops and peripherals.
Google Workspace Administration
- Manage user permissions, Google Shared Drives, and Google Groups.
- Implement and audit data retention policies in line with corporate compliance.
- Set up secure email forwarding, aliases, and shared inbox structures upon request.
Access Control & Licensing Troubleshooting
- Manage the assignment of software licenses and system access.
Qualifications / Knowledge
- 2-3 years of proven IT Support Experience
- Strong background in providing technical support both remotely and managing physical hardware assets.
- Advanced hands-on experience administering Google Workspace (G Suite), Okta, Jira, slack and managing other business application licenses.
- Basic scripting experience in Shell or Python to automate repetitive tasks such as user onboarding/offboarding, device configuration, bulk admin changes and similar.
- Practical experience using Mobile Device Management tools to manage, secure, and update fleet laptops (macOS and Windows).
- Experience managing office devices and peripherals, including printers, meeting room AV/conferencing equipment, monitors, docking stations and other shared hardware.
- Hands-on experience with office network fundamentals: cable patching, basic switch and Wi-Fi access point troubleshooting.
- Good knowledge of internet security, data privacy principles, and access control frameworks (knowledge of tools like Netskope is highly advantageous).
- Excellent troubleshooting capability; able to analyze technical workflows, diagnose API/automation integration failures, and implement quick, reliable fixes.
- Comfortable coordinating hardware logistics, shipping/couriers, and maintaining immaculate records.
- Excellent communication skills and interpersonal skills
- Highly organised, self-motivated and ability to work with a structured approval process
- Certifications (Desirable): CompTIA A+, Google Workspace Administrator certifications, Microsoft are a strong plus.
What we offer:
- 💵 Competitive salary and compensation packages
- 🍎 Fully paid medical and discounted dental schemes for employees and their family
- ✈️ Generous time off + bank holidays
- 💪 Onsite gym and wellness centre
- 🍔 Weekly Uber eats allowance and snacks provided in the office
- 🚲 Cycle to Work and Cycle Saver schemes
- 🍼 Enhanced parental leave for all employees who have been with the company for one (1) year
- 🐕 Employee Assistance Programme
- 📚 Paid study leave and personal leave
Why Elwood?
- Join a series A FinTech company and help shape the future of finance
- A startup with deep financial backing and a strong market presence
- Our platform is enabling institutional access to the most exciting growth opportunity in Finance
- Work with a modern technology stack and help solve high impact problems
- Strong client focused team with a diverse background
- We’re a Global company and have modern, centrally based offices in London, New York and Singapore.
Benefits
- 💵 Competitive salary and compensation packages
- 🍎 Fully paid medical and discounted dental schemes for employees and their family
- ✈️ Generous time off + bank holidays
- 💪 Onsite gym and wellness centre
- 🍔 Weekly Uber eats allowance and snacks provided in the office
- 🚲 Cycle to Work and Cycle Saver schemes
- 🍼 Enhanced parental leave for all employees who have been with the company for one (1) year
- 🐕 Employee Assistance Programme
- 📚 Paid study leave and personal leave
- Join a series A FinTech company and help shape the future of finance
- A startup with deep financial backing and a strong market presence
- Our platform is enabling institutional access to the most exciting growth opportunity in Finance
- Work with a modern technology stack and help solve high impact problems
- Strong client focused team with a diverse background
- We’re a Global company and have modern, centrally based offices in London, New York and Singapore.
About this role
Elwood Technologies, an FCA-regulated fintech firm, is looking for a part-time IT Support Technician to work two days per week from their Kings Cross office. The role sits at the intersection of user administration, device management, and infrastructure support—you'd be responsible for everything from onboarding new hires and offboarding leavers to managing the company's endpoint security, Google Workspace, and hardware inventory. This is ideal for someone who enjoys building repeatable processes and maintaining order across a cloud-first, security-conscious environment.
The position requires 2–3 years of hands-on IT support experience, with particular depth in Google Workspace, MDM tools (macOS and Windows), and basic scripting (Shell or Python) to automate routine tasks. You'll need practical knowledge of office networking, endpoint security tools like Netskope, and the ability to troubleshoot access and licensing issues quickly. Strong organizational skills and clear communication matter as much as technical chops, since you'll be coordinating hardware logistics and working within formal approval processes.
The fractional arrangement pays £20,000–£24,000 annually for two days per week (equivalent to £50,000–£60,000 FTE), with the possibility to extend to three days. Elwood offers competitive benefits including fully paid medical cover, generous time off, onsite gym access, and paid study leave—perks typical of a well-funded Series A fintech with offices in London, New York, and Singapore.
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