Housekeeping Office Coordinator
The Ritz-Carlton
Salary undisclosed
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Description
At The Ritz-Carlton, Melbourne, our Ladies & Gentlemen are the heart of our exceptional guest experience.
We are currently seeking an enthusiastic and organised Housekeeping Office Coordinator to join our award-winning Housekeeping team. In this key role, you will be the operational hub of the department, ensuring smooth communication, efficient administration, and seamless coordination across the hotel.
If you are a proactive problem-solver with a passion for hospitality, exceptional attention to detail, and the ability to thrive in a dynamic luxury environment, we invite you to bring your talents to The Ritz-Carlton, Melbourne and be part of a team dedicated to setting the standard for excellence.
About the Role:
As the Housekeeping Office Coordinator, you will be the administrative hub of the department, providing vital support to the Housekeeping leadership team and ensuring the efficient day-to-day operation of the department. You will play a key role in coordinating communication, managing departmental administration, supporting payroll and rostering activities, maintaining records, and assisting with operational reporting.
This role is ideal for someone who thrives in a fast-paced luxury environment, enjoys working collaboratively across departments, and takes pride in delivering exceptional organisational support.
Key Responsibilities:
- Demonstrate proficiency in Opera PMS and Microsoft Office applications, with the ability to navigate systems accurately and efficiently.
- Coordinate daily administrative functions to support the smooth operation of the Housekeeping department.
- Maintain accurate records, departmental reports, spreadsheets, and operational documentation.
- Ensure timely and accurate reporting and processing of room damages, minibar charges, lost property, and other housekeeping-related transactions.
- Act as a key communication hub between Housekeeping, Front Office, Engineering, and other hotel departments.
- Support the Housekeeping leadership team with scheduling, reporting, guest requests, and departmental administration.
- Build positive and professional relationships with team members across all levels of the hotel.
- Proactively identify challenges and implement effective solutions to support operational efficiency.
- Successfully manage multiple priorities while maintaining exceptional attention to detail.
- Support the team in achieving productivity goals and operational standards.
- Demonstrate flexibility and adaptability in response to changing business needs.
- Remain composed, professional, and solution-focused in a dynamic luxury hospitality environment.
- Bring a positive attitude, strong sense of initiative, and genuine passion for supporting others.
- Exhibit patience, empathy, and professionalism when assisting both associates and guests.
About You:
- Previous administrative or coordinator experience, preferably within hotels, hospitality, or a fast-paced operational environment
- Strong organisational skills with exceptional attention to detail
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook
- Ability to manage competing priorities and meet deadlines
- Professional presentation and a positive, service-oriented approach
- Strong interpersonal skills with the ability to build relationships across all levels of the hotel
Why Join The Ritz-Carlton, Melbourne?
- Exclusive discounts hotel stays at all Marriott International properties for you, your family and friends
- Exclusive discounts on Food and Beverage for you at Marriott International properties
- Exclusive retail discounts through our mPerks platform achieving savings on you daily purchases such as at both major supermarket retailers or purchases a little less essential as well
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within The Ritz-Carlton or the wider Marriott International portfolio
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Work for the largest and leading hotel company in the world which values equality, diversity and inclusiveness.
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
At Marriott International, we are committed to fostering a diverse, equitable and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences.
About this role
The Housekeeping Office Coordinator role at The Ritz-Carlton Melbourne sits at the operational centre of a luxury hotel department. You would manage the administrative backbone of Housekeeping, handling everything from daily coordination and record-keeping to payroll support, rostering, and departmental reporting. The position requires strong proficiency in Opera PMS and Microsoft Office—particularly Excel—alongside the ability to process transactions related to room damages, minibar charges, and lost property while maintaining meticulous documentation.
This is fundamentally a communication and problem-solving role. You'll act as the liaison between Housekeeping leadership and other departments including Front Office and Engineering, supporting scheduling, guest requests, and operational reporting. Success depends on managing competing priorities without losing attention to detail, staying composed under pressure, and building positive relationships across all levels of the hotel. The ideal candidate brings previous administrative or coordinator experience ideally from hospitality or a fast-paced operational setting, combined with excellent organisational skills and a genuine service-oriented mindset.
The Ritz-Carlton offers Marriott International benefits including hotel stay discounts across their global portfolio, food and beverage discounts, retail savings through mPerks, structured development programs, and an Employee Assistance Program. This is a full-time, in-office position in Melbourne suited to someone who thrives in a dynamic luxury environment and takes pride in enabling operational excellence behind the scenes.
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