Housekeeping Coordinator
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
The Housekeeping Coordinator role at The Ritz-Carlton Portland manages the daily operations and logistics that keep guest rooms ready and clean. You'll run room status reports, identify problems, prioritize cleaning assignments, and coordinate between Housekeeping, Front Office, Engineering, and Laundry to resolve discrepancies quickly. This is largely a desk-and-communication position—tracking room assignments, updating "Do Not Disturb" lists, completing paperwork, and serving as the operational hub that keeps multiple departments aligned.
The position suits someone organized and detail-oriented who can handle administrative tasks and communicate clearly across teams. You'll need at least a year of related housekeeping or hotel operations experience and a high school diploma or equivalent. While there's no supervisory requirement, the role demands strong coordination skills, the ability to prioritize under pressure, and comfort working with computer systems to enter and retrieve information. You should also be prepared to meet Ritz-Carlton service standards—welcoming guests professionally, maintaining confidentiality, and following all safety and security protocols.
This is a full-time, in-office position in Portland. The work involves standing, sitting, and walking for extended periods, and occasionally moving or lifting items under 10 pounds.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Housekeeping Coordinator postings in Portland, and analyze any offer before you accept it.
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