Group Housing Billing Coordinator
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Set-up proper billing accounts (i.e. share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings) according to accounting policies. Prepare, review, and issue bills, invoices, and account statements according to company procedures. Provide excellent service to both internal and external customers. Ensure compliance with standard and local operating procedures (SOP’s and LSOP’s). Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill.
Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information and protect company assets. Report all accidents, injuries, and unsafe work conditions to the manager. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
You'd be managing the complete billing and housing experience for group guests at a Ritz-Carlton property in San Antonio, serving as the main point of contact from the moment they book through checkout. The role involves processing reservations and changes via phone, fax, and mail; matching guests to appropriate room types and rates; explaining policies; documenting special requests; and setting up billing accounts according to company standards. You'll prepare invoices and statements, coordinate with multiple departments, and ensure all transactions comply with accounting and operational procedures.
This is an in-office, full-time position that requires strong attention to detail, clear communication skills, and the ability to manage multiple reservation requests and billing scenarios simultaneously. The job calls for someone comfortable with administrative systems and documentation who can work collaboratively across departments. While prior hospitality or billing experience is preferred, the role is open to candidates with minimal related background—what matters most is your ability to follow procedures, maintain accuracy, and deliver the service standards Ritz-Carlton expects.
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Pay for this role
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