Senior Applications Support Specialist
Ensono
Salary undisclosed
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Description
Key Responsibilities
Incident & Problem Management
- Lead major incident (MI) bridges and restore service with minimum business impact.
- Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.
- Own technical RCAs, drive long‑term and systemic remediation.
- Identify recurring failure patterns and risks.
Reliability Engineering
- Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.
- Tune JVM parameters, analyze thread/heap dumps, and improve performance.
- Influence application architecture for fault tolerance, scalability, and recoverability.
- Validate DR readiness, failover behavior, and resilience testing outcomes.
Change, Release & Risk
- Provide technical approval and risk assessment for high-risk changes.
- Enforce operational readiness for new apps and major releases.
- Ensure changes meet audit, compliance, and regulatory expectations.
Automation, Monitoring & Observability
- Build advanced automation using Shell/Python/PowerShell.
- Develop frameworks for health validation, automated recovery, and compliance checks.
- Define observability standards; optimize alerts and improve MTTR.
Leadership & Mentorship
- Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
- Act as a trusted technical advisor to stakeholders and leadership.
Skills & Qualifications
Technical (Mandatory)
- Strong knowledge of application architecture, distributed systems, and middleware.
- Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
- .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
- Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).
- Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
- Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.
Reliability & Operations
- Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
- Experience in regulated production environments.
Soft Skills
- Strong technical leadership and decision‑making.
- Clear communication during high‑pressure incidents.
- Ownership mindset and business awareness.
Experience & Education
- 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
- Bachelor’s degree in Computer Science/Engineering or equivalent.
- ITIL, cloud, or industry certifications (preferred).
- Banking/financial domain experience (preferred).
Working Conditions
- On‑call and after‑hours support as required.
- Fast‑paced environment with multiple priorities.
- Hybrid working model
About this role
Ensono is seeking a Senior Applications Support Specialist to lead incident response and reliability efforts for complex, distributed production systems. You'll own major incident bridges, perform deep technical diagnostics across Java, .Net, middleware, and infrastructure layers, and drive root cause analysis and long-term remediation. The role requires hands-on expertise in JVM and CLR internals, advanced scripting, observability platforms like Splunk and AppDynamics, and the ability to apply SRE principles to improve system resilience and reduce mean time to recovery.
Beyond firefighting, you'll shape operational standards by building automation frameworks, defining monitoring strategies, and validating disaster recovery readiness. You'll mentor L1 and L2 teams, review operational documentation, and serve as a technical advisor to leadership during high-stakes decisions around change management and release readiness. This is a position for someone with 7–12+ years in production support, SRE, or platform operations who thrives in regulated environments and can communicate clearly under pressure.
The role is hybrid based in Pune and includes on-call responsibilities. It suits candidates with strong fundamentals in distributed systems, Unix/Linux, SQL, and scripting, combined with the leadership maturity to influence architecture decisions and build trust across technical and business teams. Banking or financial services background is valued but not required.
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