Technology Installer | Network Solutions
CBIZ
Salary undisclosed
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Description
About the Role
This position supports the Houston ,TX territory and requires regular travel including overnight stays, to client locations to install Edward Jones branch offices. You will drive a company-provided vehicle to complete on-site service calls throughout the local territory.
Although the role is tied to the firm’s headquarters in Maryland Heights, MO, you will not be required to travel there, except for one week of technical training shortly after your start date.
This position is listed as Hybrid, but day-to-day work is primarily in the field within your designated territory (Houston ,TX).
Essential Functions and Primary Duties
Regular travel, including overnight stays, to client locations to install Edward Jones branch offices
Responsibilities include set-up of computers, printers, cabling, telephony systems, and other equipment
Lead and manage on-site installation activities, coordinating Field Service Technicians and overseeing contractors as needed
Accurately track work time, update task status in the online system, and document ticket resolutions
Follow escalation procedures to ensure timely resolution of issues
Comply with Asset Management protocols by documenting equipment movements, properly packaging/shipping returns, and maintaining shipping logs
Provide technical support with minimal disruption to client operations
Train clients on the use of new hardware and technologies
Maintain inventory of tools, parts, and vehicle stock to ensure readiness for client visits
Troubleshoot, repair, and upgrade telephony, computing, network, print, and AV hardware as business needs evolve
Install, maintain, and repair structured cabling in commercial settings, including cable management at end-user and network locations
Coordinate ETAs that align with client needs for maintenance, project, and IMAC activities
Monitor and manage ticket queues, assuming ownership of tickets as needed
Legally operate and maintain a company vehicle in compliance with company policies, including scheduling regular maintenance
Deliver excellent customer service at all times
Perform related project work as assigned
Preferred Qualifications
Willingness to travel regularly to client locations, including air travel and long-distance driving
Skilled in troubleshooting, repairing, and upgrading a wide range of electronic voice, data, and AV hardware, including cabling and terminations
Ability to work independently to complete maintenance, projects, and IMAC calls efficiently
Provide coverage for other service areas when required
Maintain high speed internet access
Maintain residence in assigned territory
Carry a company issued cell phone and respond when called upon
3 or more years of IT and/or field service experience OR one year as a Field Service Technician with CBIZ Network Solutions
Qualifications
Minimum Qualifications
Bachelor’s degree from an accredited college or university or four (4) years of related experience in lieu of a degree, or an equivalent combination of education and experience totaling four (4) years.
Possess and maintain a valid driver's license. Must be 21 years of age for vehicle insurance.
CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.
CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.
About this role
CBIZ is seeking a Technology Installer to manage on-site equipment deployments for Edward Jones branch offices throughout the Houston territory. You'll drive a company vehicle to client locations, where you'll oversee the full installation lifecycle—from setting up computers, printers, cabling, and telephony systems to training end users and troubleshooting issues. The role involves coordinating Field Service Technicians and contractors, maintaining accurate documentation in the tracking system, and ensuring minimal disruption to client operations. While based in Houston, you'll travel regularly to client sites with occasional overnight stays; the only required travel outside the territory is one week of technical training early in your tenure.
This position suits someone with at least three years of IT or field service experience (or one year as a Field Service Technician with CBIZ) who is comfortable working independently and managing multiple priorities. You should be skilled in diagnosing and repairing voice, data, and AV hardware, including structured cabling terminations, and capable of handling the logistics of inventory management, vehicle maintenance, and ticket ownership. A valid driver's license and residence in the Houston area are required; you'll need to respond to on-call requests and maintain high-speed internet access at home.
CBIZ is a large professional services firm with over 9,500 employees nationwide, offering stability and resources within a middle-market focus. The hybrid designation reflects that most days are spent in the field rather than at a central office, making this role ideal for someone who prefers hands-on technical work and client interaction over desk-based support.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Technology Installer | Network Solutions postings in Houston, and analyze any offer before you accept it.
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