Member Services Coordinator
Cottingham & Butler
Salary undisclosed
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Description
Member Service Coordinator
Location: Davenport, IA (hybrid).
What Our Member Service Coordinators Do and Why It’s Important:
Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need—ensuring a seamless experience through phone, email, and chat interactions.
In addition, Member Service Coordinators support participants throughout their company’s wellness program by answering questions and assisting with a variety of program-related needs.
We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service. This role is a great fit for individuals with experience in roles such as receptionist, scheduler, insurance verification, or within a medical environment, as well as those with strong customer service skills who are looking to make a meaningful impact.
Schedule:
The standard work week for this position will be Monday through Friday, 8-5pm.
Full-Time Benefits - Most benefits start day 1
- Medical, Dental, Vision Insurance
- Flex Spending or HSA
- 401(k) with company match
- Profit-Sharing/Defined Contribution (1-year waiting period)
- PTO/Paid Holidays
- Company-paid ST and LT Disability
- Maternity Leave/Parental Leave
- Subsidized Parking
- Company-paid Term Life/Accidental Death Insurance
About Cottingham and Butler’s Health and Wellness Division
Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.
Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
- parental leave
- wellness program
About this role
Cottingham & Butler's Health and Wellness division is looking for a Member Services Coordinator to serve as the frontline support for individuals navigating employer benefits and wellness programs. You'll handle member inquiries across phone, email, and chat, helping people understand their coverage, troubleshoot problems, and access the resources they need. The role combines education, problem-solving, and genuine support—guiding participants through benefit questions while assisting with wellness program activities.
This position suits people with background in customer-facing roles like reception, scheduling, insurance verification, or medical settings, or anyone with strong customer service instincts who wants to work in a more purposeful context. You'll work Monday through Friday, 8 to 5pm, on a hybrid basis in Davenport, Iowa. Cottingham & Butler offers a solid benefits package starting day one, including medical, dental, and vision coverage; 401(k) with company match; PTO; paid disability and life insurance; and parental leave.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Member Services Coordinator postings in Davenport, and analyze any offer before you accept it.
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