Product Support Engineer (Spanish Speaking)
Island Stone
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Island is shaping the future of work - creating an enterprise workspace for both knowledge workers and agents - where access, security, and AI-powered productivity are built in. Our enterprise agentic control plane boosts productivity across devices, browsers, applications, networks, and data while protecting sensitive information, simplifying access, and helping enterprises scale AI safely.
Behind all of that is a team of people who care deeply about their craft and want to do the biggest and best work of their careers. At Island, character and drive matter more than your resume.
Backed by Coatue Management, Insight Partners, Sequoia Capital, Cyberstarts, and other world-class investors, Island is used by millions of people at some of the planet’s largest enterprises.
Come build with us. Together, we’re changing how the world works.
2026 - #28 + ONLY DFW Company on the CNBC Disruptor 50 List
2025 - #1 in LinkedIn's Top Startups of 2025
2025 - #6 in the 2025 Dallas 100™ Entrepreneur Awards
2025 - Forbes Cloud 100
About the Role
As a Product Support Engineer you will have a pivotal role in providing assistance to our customers and sales team by addressing technical inquiries, troubleshooting issues, and ensuring the uninterrupted functionality of The Enterprise Browser throughout the entire customer journey.
In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will have the freedom to self-promote and take on additional responsibilities as you see fit. This is a great opportunity for someone who is looking to make a big impact in a dynamic and fast-paced environment.
We are looking for engineers whose customer obsession is in their DNA and who possess a strong eagerness to learn, evolve and become experts in our cutting-edge technologies.
This position can be remotely based in the US but candidates must be fluent in Spanish.
How We Work
Note: This position is hybrid four days per week in-office at our Coppell, TX headquarters. We believe collaboration and culture thrive face-to-face, and we can’t wait to welcome you to the team.
What You’ll Do
- Provide exceptional technical support to enterprise customers, promptly addressing their queries and issues via various communication channels (email, phone, chat).
- Demonstrate a deep understanding of our products and its integration with clients' systems to offer effective solutions and guidance.
- Collaborate with cross-functional teams, including development and QA, to escalate and resolve critical customer issues promptly.
- Document customer interactions, technical solutions, and best practices to create an organized knowledge base for both internal and external use.
- Actively contribute to product improvement by providing valuable feedback and insights gained from customer interactions.
- Work independently with a self-sufficient and proactive approach while adhering to established SLAs and performance metrics.
- Ability to work off-hours when needed.
You Might Be a Fit If
- 5+ years of hands-on experience in support roles, working directly with enterprise customers.
- 5+ years of proven experience in troubleshooting methodologies and problem-solving skills.
- 3+ years of working in a startup environment and the ability to thrive in a fast-paced, agile atmosphere.
- In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem.
- Expertise in OS systems, including, Windows, Mac and Linux.
- Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol.
- 5+ years of experience with IT tasks like installing virtual machines and configuring IT environments.
- 5+ years of experience with support methodologies and tools (Confluence, Salesforce, Jira).
- 3+ years of experience working with Log systems like Coralogix, and Sentry.
- Advantage - Bachelor's degree in Computer Science, Engineering, or a related field.
- Fluent in Spanish
Benefits and Perks
- Medical, dental, vision
- Company paid Life and AD&D Insurance
- Company paid STD and LTD Insurance
- 401(k) with company contributions
- Paid Time Off & 9 Company Holidays
- In-office wellness instructor and daily lunches (for office-based roles)
Physical Environment
This position requires the ability to perform sedentary work, which involves exerting up to 10 pounds of force occasionally, and/or a negligible amount of force to lift, carry, push, pull, or otherwise move objects as needed. The employee will primarily operate standard office equipment and keyboards, and may require close visual acuity for tasks like analyzing data and reading extensive text.
Equal Opportunity Statement
Island is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to their background or protected characteristics.
E-Verify
Island Technology participates in E-Verify.For additional information please review the E-Verify Participation & Right to Work Poster from the Department of Homeland Security
General Disclosure
The job description is subject to change with or without prior notice, and a reasonable accommodation may be requested to perform the essential functions of the job.
Data Privacy
You can find information on how we process and protect your personal data in our Candidate and Employee Privacy Notice. For any privacy-related questions, contact us at privacy@island.io.
Benefits
- health insurance
- 401(k)
- paid time off
About this role
Island Stone is seeking a Product Support Engineer to be the technical backbone connecting enterprise customers with their Enterprise Browser platform. You'll handle complex technical inquiries, troubleshoot issues across Windows, Mac, and Linux environments, and collaborate with development and QA teams to resolve critical problems. The role demands someone who can work independently while meeting SLAs, document solutions to build institutional knowledge, and feed customer insights back to the product team to drive improvements. This is a hybrid position based in the Dallas area, requiring four days per week in the Coppell headquarters.
The ideal candidate brings 5+ years of hands-on enterprise support experience paired with deep expertise in network and security tools like Okta and Zscaler, strong Windows application debugging skills, and familiarity with IT infrastructure tasks like virtual machine configuration. You'll also need 3+ years in a startup environment where you've learned to thrive amid rapid change, plus experience with support platforms like Jira and Salesforce and log systems like Coralogix. Fluency in Spanish is required; a computer science degree is a plus. This role suits someone whose customer obsession drives them to solve problems methodically, learn cutting-edge technologies quickly, and take ownership of their impact in a small, skilled team.
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Product Support Engineer (Spanish Speaking) postings in Dallas, and analyze any offer before you accept it.
The path into this work
We map every route into it support specialist work: what to learn, what each certificate costs, and how long each step takes. See the IT Support Specialist career path.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.