Guest Service Support Expert
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
At The Ritz-Carlton in Charlotte, this role supports the food and beverage operation from behind the scenes—setting tables, assisting kitchen staff, and maintaining dining areas so that the guest experience feels seamless and intentional. You'll be on your feet throughout your shift, handling tasks that range from restocking supplies to moving items up to 25 pounds, and you'll need to read menus and verify information to keep operations running smoothly. The work is hands-on and physical, requiring you to move across various surfaces and reach overhead and below knee level as part of your daily responsibilities.
Success in this position hinges on attention to detail, reliability, and a professional approach to how you present yourself and communicate with colleagues. While no prior experience is required, any background in food and beverage settings would be an asset. You'll be expected to follow company policies closely, maintain safety standards, and take initiative to support the broader team—understanding that every task you complete contributes to the guest experience The Ritz-Carlton is known for. A high school diploma or G.E.D. is preferred, and the role is full-time and based on-site in Charlotte.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Service Support Expert postings in Charlotte, and analyze any offer before you accept it.
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