Support Engineer (m/f/d)
Flix SE
Salary undisclosed
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Description
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
As a Support Engineer (m/f/d) at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support.
You'll be part of a globally distributed IT Infrastructure Support Team, within our Foundation Division, that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support.
About the Role
- Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience
- Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting
- Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive
- Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM
- Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency
- Build hands-on experience with device management platforms and IT infrastructure tooling
- Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects
About You
- A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems)
- 2–4 years of experience in IT support, service desk, or technical customer support
- Solid working knowledge of Office 365 and standard workplace collaboration tools
- Comfort communicating clearly and patiently with non-technical users
- Curiosity and a genuine eagerness to learn new technologies and workflows
- Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot)
- Experience administering Atlassian tools (Jira, Confluence, JSM)
- Experience supporting employees across multiple time zones or global offices (nice to have)
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
Benefits
- Travel perks : 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere : Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model : We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support : Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development : Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program : Connect with experienced colleagues to gain insights and accelerate your career.
About this role
Flix is seeking a Support Engineer to join its globally distributed IT Infrastructure Support Team in Berlin on a hybrid basis. You'll be the primary support contact for employee IT requests, managing everything from device lifecycle operations (hardware procurement, provisioning, asset tracking) to troubleshooting collaboration platforms like Office 365, Microsoft Teams, and Atlassian tools. The role combines front-line service desk work—resolving tickets efficiently and communicating clearly with non-technical users—with hands-on infrastructure management, particularly around Microsoft cloud technologies like Intune and Autopilot.
The ideal candidate has 2–4 years of IT support or service desk experience, formal IT training or certification, and solid working knowledge of Office 365 and workplace collaboration tools. Hands-on experience with Microsoft cloud platforms and Atlassian administration is valued, as is comfort supporting employees across multiple time zones. Beyond technical skills, the role rewards curiosity and a willingness to learn; you'll contribute to documentation, team ceremonies, and cross-functional projects while building deeper expertise in device management and IT infrastructure tooling.
Flix offers competitive compensation, travel perks (12 free vouchers plus discounts), flexible work arrangements including up to 60 days remote annually, wellbeing support, learning and development opportunities, and a mentoring program. The company emphasizes an ownership culture and genuine career growth potential as it expands globally.
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