Housekeeping Coordinator
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: Sheraton Gateway Hotel in Toronto International Airport takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.
About this role
The Housekeeping Coordinator role at The Ritz-Carlton Toronto is an operational position that sits at the center of daily housekeeping operations. You'll manage room status tracking, prepare cleaning assignments for staff, coordinate across multiple departments (Front Office, Engineering, Laundry), and resolve room discrepancies. The work involves running reports, updating systems, distributing assignments, and ensuring vacant rooms meet cleaning deadlines—essentially keeping the day-to-day workflow organized and on track.
This is a full-time, in-office role suited to someone with at least one year of related housekeeping or hotel operations experience and a high school diploma or equivalent. You'll need strong organizational skills, comfort with computer systems, and the ability to communicate clearly across departments and with housekeeping staff. The position requires standing and walking for extended periods and occasionally moving items up to 10 pounds.
Beyond the logistics, you'll be expected to uphold Ritz-Carlton service standards, maintain professional appearance and confidentiality, follow all safety protocols, and contribute to a positive team environment. If you're detail-oriented, comfortable coordinating between different teams, and looking for a structured role in hotel operations, this position offers a clear operational focus without supervisory responsibilities.
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