IT Support Intern
Catawiki
Salary undisclosed
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Description
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.
We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.
Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.
- Taking ownership and driving impact
- Being open to change and feedback
- Being passionate about our mission and our customers.
About the role
As an IT Support intern you will gain experience and knowledge about how an IT team operates within a business. You’ll have the opportunity to work with all kinds of stakeholders from various areas within the organisation; both technical and non-technical. You will gain knowledge on the employee lifecycle from the perspective of a support function of an organisation and how we impact overall productivity.
What you’ll do
End-user Support:
- Serve as first point of contact for technical support, managing and resolving day-to-day IT issues
- Coordinate with senior team members for complex problem resolution
- Document solutions and share knowledge with end-users
Device Management and Lifecycle:
- Execute end-to-end laptop provisioning and configuration
- Manage hardware logistics and inventory tracking
- Handle employee technology onboarding, including account creation and system setup
- Coordinate equipment returns and account closures during offboarding
- Maintain accurate documentation of all processes
What you’ll bring
- Good communication skills - verbal and written
- Positive customer service skills with the ability to make people feel validated
- Willingness to support where needed
- Curious mindset and willingness to to learn new things
- Ability to ask questions when to get a better understanding
- Willingness to share information and teach people how issues were resolved
- Hands on approach to tasks
- Detail oriented in all things you do
- Basic technical skills / understanding of technical terms
- Ability to find information to help troubleshoot technical issues
- Knowledge or previous experience of using Apple laptops
- Fluent in English - Dutch & additional languages are a plus
- Currently enrolled in a Dutch university & remain enrolled for the entire duration of the internship
Where you’ll be:
The role is based in Amsterdam, The Netherlands.
Why You'll Love Working with Us
- Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
- Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
- A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
- Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.
Our Offices and Way of Working
Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.
Interested?
Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.
We may use artificial intelligence (AI) tools to support the review of your application. AI may help us assess how your experience matches the requirements of the role, but hiring decisions are always made by our recruitment team
Benefits
- remote work
About this role
Catawiki's IT Support internship offers hands-on exposure to how technical teams operate within a fast-growing organization. You'll work across the full employee technology lifecycle—from provisioning laptops and setting up accounts for new hires to managing equipment returns during offboarding—while also serving as a first point of contact for day-to-day IT issues. This means regular interaction with colleagues across different departments, both technical and non-technical, giving you a realistic view of how IT impacts productivity and business operations.
The role suits someone with solid communication skills, a genuine curiosity about technology, and the patience to help others troubleshoot problems. You should have basic technical understanding, familiarity with Apple systems, and the ability to document solutions clearly so others can learn from them. Fluency in English is essential; Dutch or other languages are a bonus. You'll need to be currently enrolled in a Dutch university and remain so for the full internship period.
Based in Amsterdam with a hybrid setup (minimum two days per week in office), this internship gives you real responsibility within a 800-person organization operating at scale. You'll have access to mentorship and learning programs designed to support your growth, plus standard perks like a welcome voucher and an extra day off annually to pursue your interests.
How this employer is doing
solid
- Hiring Mentioned
In the news
Catawiki Explores Sale and Strategic Options, Hires Barclays - Report, Global Banking & Finance Review
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable IT Support Intern postings in your area, and analyze any offer before you accept it.
The path into this work
We map every route into it support specialist work: what to learn, what each certificate costs, and how long each step takes. See the IT Support Specialist career path.
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