Partner Support Manager

KAMBI

Salary undisclosed

PhiladelphiaFull-timeHybridIntermediate

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Description

About Kambi

Kambi Group plc is a leading B2B provider of premium sports betting services to licensed gaming operators. Our services provide an end-to-end solution for operators wanting to launch a standalone Sportsbook or bolster their existing offering with an innovative sports betting product. From front-end user interface to customer intelligence, risk management and odds compiling, all built on our in-house developed software, we strive to deliver the ultimate service and solution to our partners.

Our vision is to create the world’s leading sports betting experiences, together with our partners.

Partner Support Manager

Build strong partner relationships and become a key part of how Kambi delivers excellent service to its sportsbook partners.

As a Partner Support Manager, you’ll sit at the center of the relationship between our partners and teams across Kambi. You’ll help partners get the support they need, coordinate responses when issues arise, and use data and commercial understanding to help keep relationships running smoothly and allow the partners to get the most out of the Kambi product.

Based in our Philadelphia office, you’ll work in a hybrid model with three days per week in the office. Philadelphia is home to several Kambi functions, including Partner Success, giving you the opportunity to work alongside colleagues with a broad range of sports betting expertise.

About the Partner Success team

Partner Success is focused on making sure Kambi’s partners receive excellent service while supporting their growth in a consultative way. It’s a highly collaborative environment where you’ll work with partners as well as colleagues across product, commercial and other areas of the business.

You’ll gain exposure to a global business and see first-hand how different teams come together to support Kambi’s partners. Kambi's culture is open and honest, with teams backing each other while continually looking for ways to improve.

What you’ll do

As a Partner Support Manager, you’ll:

Coordinate partner requests through Kambi’s Service Desk, helping ensure queries reach the right teams and receive an effective response.
Support financial reporting by working with internal data tracking and helping provide partners with accurate information allowing them to get the most from the Kambi product.
Build effective communication between Kambi and our partners, engaging with stakeholders at different levels of their organizations.
Manage the incident support process across the Kambi network, helping coordinate communication and responses when issues arise.
Represent Partner Success in regular sessions with internal stakeholders, keeping partner priorities and requirements visible.
Collaborate across Kambi, building relationships with colleagues from different functions to help deliver a joined-up partner experience.

What you’ll bring

We’re looking for someone who enjoys working with people, takes ownership and can navigate a fast-moving, partner-facing environment.

You’ll bring:

Strong business acumen and the ability to understand partner needs.
Excellent written and verbal communication skills.
A proactive, self-motivated approach to your work.
The confidence to collaborate across teams and build productive stakeholder relationships.
An interest in sports and sports betting.

Nice to have

Additional language skills.

You don’t need to match every aspect of the role perfectly. If you bring relevant transferable experience and are excited about supporting partners in an international sports betting business, we’d be interested in hearing from you.

What you can expect

A supportive and collaborative team.
Learning and development opportunities.
Excellent benefits including great annual leave, bonus and healthcare.
Exposure to colleagues and stakeholders across Kambi’s global business.
Permanent employment based in Philadelphia, USA.
Hybrid working with three days per week in the office.

Kambi operates globally across offices including Philadelphia, London, Stockholm, Copenhagen, Bucharest, Manila, Sydney, Uppsala and Malta.

Our values

Better: We have relentlessly high standards. We rise to the occasion and never settle.
Faster: Speed in business matters. We are brave and take calculated risks.
Together: We can achieve great things together in an atmosphere based on talent, respect, trust and joy.

Kambi's commitment to diversity and inclusion

Diversity and inclusion are at the heart of who we are and who we aim to be. We are proud of the positive, inclusive culture we have built, and we know there is always more to do. Kambi continues to evolve its diversity and inclusion approach, with our leadership team committed to listening to employee feedback and turning it into meaningful progress.

Creating an environment where everyone can thrive

We believe Kambi's greatest strength is the collective talent of our people. We are committed to creating an inclusive workplace where everyone feels valued, can thrive, and can achieve their potential, regardless of identity, background, or lived experience. A balance of voices, values, and perspectives helps Kambi continue to lead our market.

If you require a reasonable adjustment at any stage of the recruitment process, please tell your recruiter. They will work with you to provide the support you need.

Please apply with a cover letter and an up-to-date version of your CV.

#wearekambi

Kambi's ongoing commitment to Diversity and Inclusion in the workplace

If you require any reasonable adjustment during the recruitment process, please notify your recruiter, who will assist you however they can. Diversity and inclusion is at the heart of who we are and who we aim to be. While we are proud of the positive and inclusive company culture we have created, we know we can do so much more. Kambi constantly evolves its Diversity and Inclusion strategy to ensure it becomes an even more inclusive and positive place to work, with the core management team reaffirming its commitment to delivering on employee feedback.

Creating an inclusive environment

We believe Kambi's greatest strength is the collective talent of our employees. Kambi is committed to ensuring we create an inclusive work environment where everyone can feel valued, thrive and achieve their potential, regardless of who they are or what their background is. We know that it is only by having a balance of different voices, values and opinions that Kambi is able to be the market leader it is today.

#wearekambi

Benefits

professional development

See all jobs in Philadelphia

About this role

Kambi is looking for someone to serve as a central point of contact between the company and its sportsbook partners, managing the flow of support requests, incident coordination, and communication across internal teams. You'd work from the Philadelphia office three days a week, embedded within the Partner Success function alongside colleagues in product, commercial, and other areas of the business. The role requires strong interpersonal skills, business acumen, and the ability to navigate competing priorities in a fast-paced environment—you'll need to understand partner needs, communicate clearly across organizational levels, and coordinate responses when issues arise.

The day-to-day involves triaging partner requests through the Service Desk, supporting financial reporting and data accuracy, managing incident response processes, and representing partner priorities in internal stakeholder meetings. You'll build relationships across Kambi's functions to ensure partners receive joined-up service and get maximum value from the platform. An interest in sports and sports betting is expected, and additional language skills are a plus, though the company emphasizes that relevant transferable experience and genuine enthusiasm for partner support matter more than checking every box.

Kambi offers permanent employment with hybrid flexibility, competitive benefits including annual leave and bonus, and exposure to a global business operating across nine offices worldwide. The environment is described as collaborative and supportive, with an emphasis on learning and development.

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Pay for this role

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