Support & Operations Internship
SolarWinds
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Your Role:
This role is a part of the team supporting global customers using SolarWinds products. Candidate should have application support background, experience in providing exceptional customer and channel partner’s support.
Your Impact:
- Provide first level technical support to customers via phone Call & Web support
- Serve as liaison between customer, advanced technical support and internal development for all escalated product-related issues, including product enhancements, bug resolution, and overall product education
- Share ideas to improve product features and usability, scale support, reduce incidents, increase customer satisfaction while reducing customer effort
- Receive, investigate and resolve trouble tickets in a timely manner
- Document and publish issues/resolutions in a knowledge transfer database
- Understand and comply with all SolarWinds policies and guidelines
- Work closely with other departments within SolarWinds and/or external customer
- Exhibit behaviors that focus on Quality, Customers and Positive Values
- Manage and maintain high level of CSAT (customer satisfaction scores)
Your Experience:
- Educational Qualification: Currently pursuing a Bachelor of Engineering (BE) or Bachelor of Technology (BTech) degree.
- Experience: Some exposure to Application/SaaS Support is a plus.
- Effective Communication: Proficient in both written and verbal communication in English (CEFR – B2 or C1 Equivalent).
- Technical Proficiency: Strong understanding of SQL, Windows, Windows Network Services, Linux & Unix systems.
- Familiarity with IT Tools: Solid knowledge in System, Security, Cloud Computing, Database monitoring products and Tools.
- Infrastructure Software: Familiarity with other infrastructure-related software such as VMware, ServiceNow, IPAM, HPSM, CISCO & F5.
- Cloud Services: Basic understanding of Hyper-Scaler services like Google Cloud, AWS, and Azure.
- Networking Basics: Fundamental grasp of networking concepts including the OSI model, DHCP, DNS, ARP, and packet flow.
- Certifications (Preferred, not required): Possession of CCNA, MCSE, VCP, AWS, or Azure certifications would be advantageous.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
About this role
Working in SolarWinds' Cork office, you'd be part of the first-line support team handling technical issues for global customers using their infrastructure software products. The role centers on receiving and resolving support tickets, fielding customer calls and web inquiries, and escalating complex issues to advanced technical teams while documenting solutions for future reference. You'd also contribute ideas on product improvements and work across departments to reduce customer effort and maintain satisfaction scores.
The position suits someone currently studying engineering or technology with at least some exposure to application or SaaS support environments. You'll need solid technical foundations—particularly in SQL, Windows, Linux, and networking concepts—plus practical familiarity with infrastructure monitoring tools, cloud platforms (AWS, Google Cloud, Azure), and systems like VMware or ServiceNow. Strong English communication skills are essential, and relevant certifications like CCNA or AWS are a bonus but not required.
This is an in-office internship in Cork that values collaborative problem-solving and customer focus. SolarWinds emphasizes hiring for attitude and commitment alongside technical competency, so they're looking for someone ready to learn in a fast-paced environment and contribute meaningfully to both customer outcomes and internal improvements.
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Support & Operations Internship postings in Cork, and analyze any offer before you accept it.
The path into this work
We map every route into it support specialist work: what to learn, what each certificate costs, and how long each step takes. See the IT Support Specialist career path.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.