Guest Service Support Expert
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
Ritz-Carlton's Dallas property is looking for someone to support its food and beverage operations from the ground up. As a Guest Service Support Expert, you'll handle the behind-the-scenes work that keeps service flowing—setting and clearing tables, assisting kitchen staff, managing supplies, and maintaining clean work areas. The role is physically demanding, requiring you to be on your feet for extended periods, lift up to 25 pounds independently, and move comfortably through a fast-paced environment while reading menus and following detailed procedures.
This position suits someone with a strong work ethic and attention to detail who takes pride in supporting a polished guest experience. While no prior experience is required, any background in food and beverage settings would be an asset. The company emphasizes safety, professional appearance, and adherence to quality standards as non-negotiable. If you're looking for an entry point into hospitality at a luxury brand and are prepared for physical, hands-on work in a structured environment, this full-time in-office role in Dallas could be a solid fit.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Service Support Expert postings in Dallas, and analyze any offer before you accept it.
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