IAM Support Engineer – ETL & Data Modeling
KeyData Cyber
CA$52,000 - CA$70,000 / year
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Description
At KeyData Cyber, we’re shaping the future of identity security. Recognized by Gartner and KuppingerCole as a leading IAM professional services firm, we specialize exclusively in designing, deploying, and managing end-to-end Identity and Access Management programs for organizations across North America. With 20 years of experience, 50M+ identities managed, and 1,000+ successful deployments, our team is our strongest asset.
Proud to be recognized as a Culture 100 Award winner, KeyData Cyber is committed to building a workplace where people feel valued, supported, and empowered to grow. Our culture is rooted in collaboration, innovation, and continuous learning, creating opportunities for our people to thrive and make a meaningful impact.
Join an award-winning team where your ideas matter, your growth is supported, and your contributions make a difference.
We are currently looking to hire an IAM Support Engineer – ETL & Data Modeling to join KeyData Cyber’s Managed Services team. In this role, you will provide Level 2 support for our customers’ IAM programs, troubleshooting and resolving issues related to ETL, SQL, data integration, data modelling, and IAM applications. In this role, you will be a part of a global team that provides 24x7 support to help customers with their IAM Program. You'll troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating for our customers’ issues. This role requires you to work in a shift pattern or non-standard work hours as required depending on the project's needs. This may include weekend work.
Location: Toronto, Canada (150 York St, Unit 1710, Toronto, Ontario, M5H3S5)
Employment Type: Full-time, Hybrid (1–2 days in office per week)
Vacancy Status: Immediate Opening, this position is currently available, and hiring is underway.
Responsibilities
- Troubleshoot and resolve ETL, SQL, data integration, and data-related production issues within defined SLAs.
- Work with data modelling, data mapping, transformation, validation, and data quality to identify and resolve issues.
- Collaborate with connected application, infrastructure, and IAM teams to troubleshoot and resolve complex integration issues.
- Perform root cause analysis and implement solutions to minimize recurring issues and improve system performance.
- Manage incidents and escalations from Tier 1 support and service teams, ensuring timely resolution.
- Develop or enhance ETL processes, scripts, integrations, and data workflows as required.
- Maintain technical documentation and support knowledge-sharing across the Managed Services team.
- Participate in on-call, shift, and weekend support as required by the project.
- Enhance and customize existing connectors to optimize performance and functionality.
Minimum qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in ETL, data integration, data engineering, or data-focused application support.
- Strong hands-on experience with SQL, ETL processes, and data modelling.
- Experience troubleshooting complex data-related issues in production environments.
- Experience with data extraction, transformation, loading, data mapping, validation, and troubleshooting.
- Some experience working with IAM/Identity and Access Management concepts.
- Ability to troubleshoot and resolve complex production issues efficiently.
- Knowledge of Unix/Linux basic administration/commands and Tomcat 9.0 is preferred.
- Strong understanding of ITIL processes and their application in a support environment.
- Excellent communication and collaboration skills.
Preferred qualifications:
- Experience with SailPoint IdentityIQ or other IAM platforms.
- SailPoint IdentityIQ certification.
- Experience developing or supporting SailPoint connectors/plugins.
- Experience with scripting languages such as Java, BeanShell, or PowerShell.
- Experience supporting enterprise IAM applications and integrations.
Compensation:
The base salary range for this position is CAD $52,000 – $70,000. The final base salary offered will be determined based on the candidate’s experience, overall fit for the role, and expected ramp-up time. Eligible individuals may also participate in our bonus program. At KeyData Cyber, we are committed to fair and competitive compensation. We regularly benchmark across positions, industries, sectors, and experience levels, ensuring our approach recognizes each person’s unique strengths, contributions, and the value they bring to the organization. #LI-RR1
Why You’ll Love Working Here
At KeyData Cyber, we put people first, valuing learning, growth, and work-life balance. We offer extensive opportunities to advance your career through leading digital identity projects across North America. Our culture is built on respect, inclusion, and equal opportunity for everyone.
Accessibility & Accommodations
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition , and we will make all reasonable efforts to accommodate your request.
Fraud Prevention & Identity Verification
We may use information provided during the application process to help prevent fraud and verify identity. These checks may be conducted automatically through trusted third‑party service providers as part of our standard application screening process.
Apply now to join the KeyData Cyber team and be part of our mission to secure the future of digital identity across North America.
About this role
KeyData Cyber's Managed Services team needs a Level 2 support engineer to troubleshoot and resolve production issues around ETL, SQL, data integration, and data modeling for IAM programs. You'd be working within defined SLAs to diagnose complex problems, perform root cause analysis, collaborate across infrastructure and application teams, and develop or enhance ETL processes and connectors as needed. The role includes on-call and shift work, including potential weekends, as part of a global 24x7 support operation.
This position suits someone with at least three years of hands-on experience in ETL, data integration, or data engineering—particularly in production support environments. You'll need strong SQL and data modeling skills, familiarity with IAM concepts, and the ability to troubleshoot efficiently under pressure. Unix/Linux administration and Tomcat experience are valued, as is knowledge of ITIL processes. If you have SailPoint IdentityIQ experience or certification, or background with scripting languages like Java or BeanShell, you'd be a strong fit.
Based in Toronto and working onsite five days a week, you'd earn between CAD $52,000 and $70,000 depending on your experience and ramp-up timeline, with eligibility for a bonus program. KeyData Cyber emphasizes learning and growth opportunities across North American IAM projects, backed by 20 years in the industry and over 1,000 successful deployments.
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In the news
KeyData Cyber Acquires BeyondID to Create a Powerhouse in Identity Security, PR Newswire
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Pay for this role
$52,000 to $70,000 per year
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