IT Support Specialist
Pivotal Solutions
Salary undisclosed
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Description
- Provide first-line technical support to on-site and remote users via phone, email, and in-person interactions.
- Monitor the daily performance of computer systems, modifying configurations, utilities, and software default settings as necessary for workstations.
- Deploy new and replacement equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software. Guarantee end-user satisfaction, accuracy, and timely completion.
- Maintain asset tracking records and collaborate with the IT Manager to develop and manage the equipment replacement schedule.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Develop training materials and procedures, and train users in the proper use of hardware or software.
- Stay up-to-date with current desktop and LAN technologies through continuing education, journal reviews, web searches, and formal seminar opportunities.
- Coordinate network coverage with the IT Manager. Occasional night and/or weekend work may be required.
- Complete other duties as assigned.
Requirements
- 2 years of relevant technical experience
- Proficiency in various operating systems (Windows, macOS, Linux)
- Excellent computer skills and the ability to quickly learn new computer systems
- Strong organizational skills and exceptional attention to detail
- Pleasant and professional demeanor in all client and internal communications
- Effective verbal and written communication skills, tailored to the needs of the audience
- Intellectual curiosity and a desire to grow within the field of IT
- Adaptability and the ability to stay current with the latest trends and best practices in technology
About this role
Pivotal Solutions is looking for an IT Support Specialist to manage the technical backbone of their Billings operations. You'd handle first-line support across on-site and remote users, troubleshoot system performance issues, deploy equipment, and keep detailed asset records. The role blends hands-on technical work—installing hardware, configuring workstations, performing minor repairs—with a training component, where you'd develop materials and teach employees how to use new systems effectively.
The position requires at least two years of technical support experience and solid working knowledge of Windows, macOS, and Linux environments. Beyond technical chops, Pivotal values someone who's genuinely curious about IT, stays current with industry trends, and communicates clearly with both technical and non-technical colleagues. You'll work hybrid from Billings, though occasional evening or weekend availability may be needed. This is a full-time role suited to someone who enjoys both problem-solving and helping others, and who sees ongoing learning as part of the job rather than an add-on.
Typical pay for this role
$60,000
Typical range: $40,000 to $100,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable IT Support Specialist postings in Billings, and analyze any offer before you accept it.
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