IT Support Specialist
Pivotal Solutions
Salary undisclosed
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Description
General Description
o Monitor daily operations, including server, hardware, software and enterprise systems
o Evaluate current applications and make recommendations for improvement, as needed
o Configure user devices and system access
o Administration of and for Microsoft Dynamics 365 ERP system
o Collaborate with Managed Services Provider to execute Cyber Security strategies to protect organization
o Stay up to date on technology advancements
o Perform quality work within deadlines with or without direct supervisor
o Work independently while understanding the necessity for community and coordinating work efforts with other employees and organizations
o Train employees on use of many different types of software
o Write required Standard Operating Procedures (SOPs) for computer operations
o Complete monthly Preventive Maintenance tasks for specified machines
o Manage IT assets and inventory system
o Collaborate with other departments on projects, integrating new technology where possible (process improvement, automation, etc.)
Further responsibilities and duties as deemed necessary.
Work Experience & Education Requirements
o Excellent analytical and problem-solving skills.
o Experience with Dynamics 365 (preferred).
o Proficient in MS Suite of products including Office365, Server, and Exchange.
o Strong verbal/written communication skills.
o Attention to detail.
o Positive attitude, good judgment, and excellent time management skills.
o Bachelor’s degree in Computer Science (preferred), or a minimum of 2 years of work experience in a computer systems environment.
About this role
Pivotal Solutions is seeking an IT Support Specialist to manage the technical backbone of daily operations in their Omaha office. You'll monitor servers, hardware, and enterprise systems while administering the Microsoft Dynamics 365 ERP platform—a core responsibility for this role. The position blends hands-on technical work with strategic thinking: you'll evaluate applications for improvement, configure user devices and access, coordinate cybersecurity initiatives with an external provider, and drive process improvements by integrating new technology across departments.
The ideal candidate combines strong problem-solving skills with self-direction and collaborative instincts. You should be proficient in Microsoft products (Office365, Server, Exchange) and ideally have Dynamics 365 experience, though two years in a computer systems environment can substitute for a formal degree. Beyond troubleshooting, you'll document procedures, train staff on software, manage IT assets, perform preventive maintenance, and meet deadlines independently. This role demands clear communication, attention to detail, and the ability to work across organizational boundaries to support both immediate technical needs and longer-term improvements.
Typical pay for this role
$60,000
Typical range: $40,000 to $100,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable IT Support Specialist postings in Omaha, and analyze any offer before you accept it.
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