Accounting Coordinator

The Accounting Coordinator will primarily be responsible for forming and maintaining sustainable relationships with FWF customer accounting contacts while managing and reconciling past-due balances, and billing adjustments. As time allows, they will also contribute to the recording, processing, and payment of vendor payables. This role will report directly to the Accounting Manager and CFO.

Responsibilities and Essential Duties include the following: (Other duties may be assigned)

• Develop strong customer relationships through active listening techniques, creative problem-solving, and building a positive rapport for FWF with the customers
• Responsible for the reconciliation and follow-ups on past-due invoices
• Responsible for communication on all pertinent invoicing documents, and issue resolution, in conjunction with the sales floor, and sales leadership
• Execute effective collaboration and problem-solving with FWF customers in order to effectively resolve any rate discrepancies
• Report at-risk or delinquent customers to the Credit Department
• Deliver daily and weekly aged report analysis to the Accounting Manager and CFO
• Collaborate with Credit and Finance on all customer updates and onboarding
• Ensure cleanliness of customer accounts, including the efficient processing of credit memos, debit memos, and the communication of overpayments to the AP team
• Ensure the timely payment of Carrier, and Vendor payables
• Resolve carrier rate discrepancies, and confirmations
• Create ad-hoc reports as requested

Key Competencies

• Proficient in Microsoft Office
• Excellent customer service skills
• Work or educational background in accounting, accounts receivable, accounts payable, or collections preferred
• Articulate communicator with excellent written and verbal skills, including proficient phone skills
• Organized with attention to detail and time management
• Highly approachable and able to communicate to all team members
• Advocate opportunities to improve company growth

What we offer

• $50k - $60k based on experience
• Comprehensive benefits package including health/dental/vision/life insurance
• 401(k) retirement plan with company match
• Paid time off and paid holidays
• Transparent, people-first culture
• Discounted gym memberships
• Dependent care reimbursement accounts
• Employee assistance and discount programs

FWF Recognition

• Inc 5000 Fastest-Growing Private Companies in America – 8 years running
• Transport Topics Top Freight Brokerage Firm
• Detroit Free Press Top Workplaces
• Michigan Celebrates Small Business 50 Companies to Watch
• West Michigan’s Best and Brightest Companies to Work For

At FWF, we embrace diversity and are committed to creating an inclusive environment where every individual is respected and valued. Our values guide us in promoting equal opportunity and fostering a culture that thrives on equality.