IT Enterprise Specialist III-Executive Support
BHE Renewables
Salary undisclosed
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Description
Advanced End-User Support & Troubleshooting
- Provide independent, concierge end user technical support with a high degree of autonomy.
- Provide proactive, concierge-level desk-side support for the senior executive and executive assistant.
- Coordinate configuration/installation and troubleshooting of PC hardware and software; implement hardware and software testing.
- Deliver onsite and remote troubleshooting for hardware, software, mobile devices, conferencing, and connectivity; support Windows-based laptops, peripherals, and executive workspaces.
- Conduct regular health checks, updates, and optimization of executive devices; monitor and identify potential issues to prevent disruption.
- Ensure technology is prepared and verified each morning prior to executive arrival; provide zero-downtime support during critical meetings, travel, public events, and board activities.
- Provide expert support for Microsoft Teams meetings, including executive leadership sessions; set up, test, and troubleshoot Teams Rooms systems and conference room AV components (microphones, cameras, displays).
- Support third-party conferencing such as Webex or Zoom as needed.
- Work with other IT departments as needed to support IT infrastructure and applications.
- Support iPhone/iPad devices (setup, app support, security, connectivity, enterprise integrations).
- Act as a liaison relating business issues to technical teams.
- Collaborate with engineering, infrastructure, and application teams for escalated or specialized support.
- Develop, complete and document processes and procedures according to corporate standards.
- Provide hands-on assistance with voice systems (desk phones, call routing, softphone tools).
Other Duties
- Perform other tasks as requested or assigned.
- Remaining availability outside of executive support may include assisting with service desk quality assurance processes and supporting service management initiatives.
Qualifications
Bachelor’s Degree in Computer Science, Information Technology, or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor’s degree. A minimum of three years additional directly related technical experience is required.)
Five years of hands-on experience in a technical support role which includes desktop support responsibilities.
This role requires a 6:30 AM start time and occasional after hours and weekends and on‑call availability.
Excellent independent troubleshooting and resolution skills over multiple technologies.
Excellent verbal and written communication skills.
Ability to work well independently and with others.
Preferred Qualifications:
- Experience deploying Apple products such as MacBook, Mac Mini, Mac Studio, and iPad pro.
- Experience supporting Apple hardware remotely.
About this role
BHE Renewables is seeking an IT specialist to serve as the dedicated technology support person for senior executives and their assistants. This role combines hands-on technical troubleshooting with high-touch service delivery—you'll manage everything from laptop and mobile device support to setting up and maintaining Microsoft Teams Rooms and conference AV systems. The work spans Windows environments, Apple devices, voice systems, and third-party conferencing platforms, with an emphasis on preventing disruptions during critical meetings, travel, and board activities. You'll also act as a liaison between the executive office and broader IT teams when specialized support is needed.
The position demands five years of progressive desktop support experience and either a relevant bachelor's degree or equivalent work history. You'll need strong independent troubleshooting skills across multiple technologies, excellent communication abilities, and comfort working both autonomously and collaboratively. The role requires a 6:30 AM start time, occasional after-hours availability, and on-call coverage. Experience with Apple products and remote Apple support is preferred but not required.
This is a hybrid role based in Omaha, Nebraska, suited to someone who thrives in a fast-paced environment, takes ownership of technical problems, and values delivering seamless support to high-level stakeholders.
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Pay for this role
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