Product Support Representative - Outside Sales
Monroe Tractor & Implement Co.
Salary undisclosed
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Description
Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!
The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.
Qualifications
- Proven experience in outside sales, preferably in agriculture, automotive, or heavy equipment
- Strong mechanical aptitude: an understanding of how machines work and can speak the language of technicians and operators
- Excellent communication and relationship-building skills
- Self-motivated with the ability to work independently and manage your own schedule
- Proficiency with Customer Relationship Management (CRM) tools and basic Microsoft Office applications
- A valid driver’s license and willingness to travel within your territory
Responsibilities
- Manage and grow an assigned territory by visiting customers on-site, understanding their operations, and identifying opportunities for parts sales
- Develop strong, consultative relationships with equipment owners, fleet managers, and service teams
- Proactively identify and recommend parts and service solutions to improve equipment performance and reduce downtime
- Prepare and deliver accurate quotes, process orders, resolve product/customer concerns, and schedule timely deliveries
- Track sales activity, customer interactions, and opportunities in CRM software
Benefits
- Medical, Dental & Vision Insurance
- Health Savings Account (Employer + Employee Contributions)
- Accident & Disease Insurance
- 401K Plan + Match
- Competitive Paid time off Policy
- Short/Long Term Disability
- Annual Reviews
- Base + Incentive Bonus Plans
Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
About this role
Monroe Tractor is seeking an experienced outside sales representative to build and manage a territory-based parts business across the northeastern US. In this role, you'll visit equipment owners, fleet managers, and service teams on-site to understand their operations and recommend parts and service solutions that keep their machines running and minimize downtime. Success means developing consultative relationships, identifying sales opportunities, preparing quotes, processing orders, and tracking activity in CRM software—all while managing your own schedule and territory independently.
The ideal candidate brings proven outside sales experience in agriculture, automotive, or heavy equipment, paired with genuine mechanical aptitude and the ability to speak credibly with technicians and operators. You'll need strong communication skills, proficiency with CRM tools and Microsoft Office, a valid driver's license, and willingness to travel within your assigned area. This is a full-time, in-office position based in Derby Line, Vermont, working for a family-owned dealer with 75+ years of experience and 18 locations across five states.
Monroe Tractor offers medical, dental, and vision insurance, an employer-matched 401k, a health savings account with employer contributions, paid time off, disability coverage, and a base salary plus incentive bonuses.
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Pay for this role
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