Patient Care Support Services Assistant
By the Bay Health
$25 - $26 / hour
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Description
By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care. Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.
This full-time position offers competitive pay, generous benefits and a supportive work environment.
The Patient Access Representative (Patient Care Support Services Assistant) supports Patient Care Support Services Manager by maintaining patient records and provide administrative support in compliance with organization policies and procedures and applicable laws and regulations.
Schedule:
Monday - Friday, 8:30am - 5:00pm; includes weekend and holiday rotations
Location:
On-site at our San Francisco, CA office with occasional coverage to our Larkspur, CA office as needed
By the Bay Health follows all CDPH vaccine requirements for healthcare personnel.
Essential Duties & Responsibilities include (but are not limited to):
- Triage all incoming calls from prospective and current patients, caregivers, members of medical community, staff, and public, helping to identify the proper staff member to receive the call in a prompt and courteous manner.
- Daily Audit chart audits by running and reviewing Epic, Excel, PCSS Admit reports for Admission to Discharge patients to ensure accuracy, working with internal departments, individual staff members as well as external medical community and vendors.
- Collects and distributes interoffice mail.
- Facilitates outgoing mail using the USPS mailing system.
- Assist PCSS Manager on special projects as requested
Education/Experience:
- High school diploma or general education degree (GED); or three months related experience and/or training; or equivalent combination of education and experience.
- Minimum of one year’s experience performing clerical/administrative tasks preferably in a health care setting.
Pay Range:
$25.00 - $26.00 hourly
By the Bay Health is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome at BTBH. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.
Benefits
- stock options
About this role
By the Bay Health is seeking someone to serve as the operational backbone of their Patient Care Support Services team in San Francisco. You'd handle incoming triage for prospective and current patients, caregivers, and medical professionals, routing calls efficiently to the right staff member. The role also involves daily chart audits using Epic and Excel to verify accuracy for patients from admission through discharge, coordinating with internal departments and external partners as needed. Administrative duties round out the position—managing interoffice and outgoing mail, plus supporting the PCSS Manager on special projects as they arise.
This is a full-time, Monday-through-Friday position (8:30am–5:00pm) with occasional weekend and holiday rotations. The work is based on-site in San Francisco with rare coverage needs in Larkspur. You'll need at least one year of clerical or administrative experience, ideally in healthcare, plus a high school diploma or GED. The role pays $25–$26 per hour and includes competitive benefits in a supportive nonprofit environment focused on hospice and home-based care. By the Bay Health requires compliance with CDPH vaccine requirements for healthcare personnel.
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Pay for this role
$25 to $26 per hour
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