Application Support Analyst
VIP (Vermont Information Processing)
$47,840 - $52,000 / year
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Description
Annual Compensation: $47,840 - $52,000
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT
VIP is looking for an Application Support Analyst to join our RAS (Route Accounting System) Customer Support Team. The successful Application Support Analyst must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus.
Primary Responsibilities:
- Work directly with customers by email or phone
- Respond promptly to customer inquiries in a professional manner
- Obtain and evaluate all relevant information to handle and resolve customer complaints
- Direct requests and unresolved issues to the designated resource
- Serve as liaison between the customer and various internal departments
- Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
- Follow up on customer communications and interactions
Requirements:
- Excellent communication skills - verbal & written
- Strong ability to analyze and solve problems
- Attention to detail and accuracy
- Detail oriented and ability to maintain data confidentiality
- Reliable & dependable
- Ability to multitask under pressure
- College degree and at least one year of customer service experience preferred
Benefits Include:
- Health Insurance
- Vision and Dental Expense Reimbursement
- 401k Match & Employer Contributions
- Life and Disability Insurance
- Health Savings and Flexible Spending Accounts
- Paid Parental Leave
- Discounted Gym Memberships
- Combined Time Off and Floating Holidays
- Flex and Hybrid Schedules
- On-site Child Care Center (VT)
- On-site Fitness Center (VT)
- On-site Health Clinic (VT)
Compensation is based on a variety of factors including skills, experience and industry background. The range listed here represents our best faith estimate for the role.
All full time job offers are contingent upon passing a pre-employment drug screening and background check.
Benefits
- health insurance
- 401(k)
- parental leave
- disability insurance
About this role
VIP's RAS Customer Support Team is hiring an Application Support Analyst to be the frontline problem-solver for customers using their Route Accounting System. You'd handle inquiries via email and phone, diagnose issues, document interactions, and coordinate with internal teams to resolve complaints—all while maintaining professional communication and attention to detail. The role suits someone who thrives in a fast-paced environment, enjoys working directly with customers, and can juggle multiple priorities without losing accuracy.
The position requires strong analytical and communication skills, a college degree, and at least one year of customer service experience. Knowledge of the distribution industry is valued but not required. You'd work hybrid from VIP's Colchester office, earning $47,840 to $52,000 annually. The benefits package is comprehensive, including health, dental, and vision coverage; 401k matching; paid parental leave; and on-site perks like a fitness center, health clinic, and child care center.
Typical pay for this role
$80,000
Typical range: $60,000 to $120,000
This role's local market on JobMinglr
Pay for this role
$47,840 to $52,000 per year
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