Cantonese / English Customer Support Agent
5CA
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
As a Customer Support Agent at 5CA, you'll provide customer service for multinational Consumer electronics and E-commerce companies as part of a large international team. You'll be on the front line talking to customers via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You'll also undergo assisted training to help you develop and improve your skills to provide the best customer support for our clients and their customers.
About you
- You speak Cantonese, write in Traditional Chinese and speak English at an advanced level.
- You are interested in E-commerce, consumer electronics, and customer satisfaction
- You are always open to working with new technologies and products
- You are a fast learner, take the initiative and excel at troubleshooting
- You have a dedicated quiet workspace located within your residence
- (Optional) Experience in a Customer service environment is a plus.
Technical requirements
- A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120 ms, internationally
- A minimum of 8 GB RAM
- Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer
- An Intel Core i5-8260U or better
- An Integrated Graphics card.
- A smartphone usable for two-factor authentication that runs at least:
- Android 10.0 or newer
- Apple iOS 16.0 or newer
We offer
- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
- Innovative digital tools and comprehensive training, with access to our library of online training courses
- Various learning and career development initiatives throughout the year
- Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few
About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.
Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.
By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.
*As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.
About this role
5CA is hiring a bilingual support agent to handle customer inquiries for major consumer electronics and e-commerce brands across email, live chat, social media, and phone. You'd be working remotely from the Philippines as part of a distributed international team, troubleshooting customer issues and delivering support in both Cantonese (written Traditional Chinese) and English. The role includes structured training to build your skills and expose you to new technologies and products.
This position suits someone with fluent Cantonese and advanced English, a genuine interest in e-commerce or consumer electronics, and a knack for problem-solving under pressure. Prior customer service experience is valued but not required; what matters more is your ability to learn quickly, take initiative, and stay calm when helping frustrated customers. You'll need a reliable home setup with strong internet (15 Mb/s minimum both ways), a capable computer (Windows 11 or macOS 13+, Intel i5 or better, 8GB RAM), and a smartphone for authentication.
Beyond the day-to-day support work, 5CA offers the flexibility of 100% remote work, access to training resources, career development opportunities, and a casual, inclusive culture spanning 80+ countries. The company emphasizes community through employee-led groups and engagement activities, so there's room to connect with colleagues across the organization.
How this employer is doing
caution
- Legal Issue
In the news
Customer Service Firm 5CA Denies Responsibility for Discord Data Breach, SecurityWeek
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Cantonese / English Customer Support Agent postings in your area, and analyze any offer before you accept it.
The path into this work
We map every route into it support specialist work: what to learn, what each certificate costs, and how long each step takes. See the IT Support Specialist career path.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.